2nd Line IT Support Technician / Oxford

IO Associates; Woodstock; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading tech company in the UK is seeking a 2nd Line IT Support Technician to join a growing organization. The role involves supporting both onsite and remote users while resolving technical issues. Ideal candidates should have experience in IT support and strong communication skills. This position offers a competitive salary and opportunities for career growth.

Qualifications

• Previous experience in a similar IT support role.
• Excellent customer service and communication skills.
• Strong technical knowledge in relevant software and hardware.

Responsibilities

• Respond to incidents and service requests logged in an ITSM system.
• Troubleshoot desktop, telephony, network, and printing issues.
• Ensure compliance with Cyber Essentials Plus and ISO 27001 standards.
• Support and install hardware, software, and mobile devices.
• Gain exposure to server administration and infrastructure technologies.

Skills

Customer service skills

Technical knowledge of Windows 10

MS Server 2019/2022

MS Office 365

IP Networking & telephony

DNS

DHCP

Job description

Overview

2nd Line IT Support Technician - Oxford
Salary - GBP30,000 - GBP32,000

We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies.

Based in Oxford, you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.

Responsibilities

• Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
• Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
• Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
• Support and install hardware, software, and mobile devices.
• Gain exposure to server administration and infrastructure technologies.

What we're looking for

• Previous experience in a similar IT support role.
• Excellent customer service and communication skills.
• Strong technical knowledge of:
  • Windows 10, MS Server 2019/2022, MS Office 365
  • Active Directory/Entra ID & Group Policy
  • IP Networking & telephony, DNS, DHCP
  • Server, desktop, and network hardware

If interested, please share your CV and we can arrange a call to discuss further.