2nd Line IT Support Technician

Circle Recruitment; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established IT services provider in England is looking for a 2nd Line IT Support Technician to manage escalated technical issues and assist with Microsoft 365 and Azure migrations. The ideal candidate will have solid experience in IT support, particularly in an MSP environment, and excellent troubleshooting and communication skills. A full UK driver's license is required. This role offers a competitive salary and the chance for career progression in a dynamic environment.

Qualifications

• Solid experience in a 2nd Line IT Support role, preferably in an MSP.
• Strong knowledge of Microsoft 365 services like Exchange, SharePoint, Teams.
• Hands-on experience with Azure services, particularly in migration projects.

Responsibilities

• Handle escalated technical issues effectively.
• Assist with Microsoft 365 and Azure migration projects.
• Deliver high-quality support to various clients.

Skills

2nd Line IT Support experience

Microsoft 365 administration

Azure migration experience

Active Directory

Troubleshooting skills

Full UK driver's licence

Job description

IT Support Technician (2nd Line)

IT Managed Services Provider - Reading (onsite 5-days a week)

Salary: £30,000-£35,000 (DOE)

Our client, a well-established MSP with over 15 years in the industry, provides IT and Telecoms support to 300+ businesses across the South East. Specialising in Microsoft 365, Windows Server, Virtualisation, and Cloud Migrations, they are known for their friendly, customer-focused approach.

Position Overview

As a 2nd Line IT Support Technician, you'll handle escalated technical issues, assist with Microsoft 365 and Azure migration projects, and play a key role in delivering high‑quality support to a diverse client base. This is an excellent opportunity for someone with strong troubleshooting skills and experience in cloud technologies looking to progress within a dynamic MSP environment.

Key Skills Required

• Solid experience in a 2nd Line IT Support role (MSP experience preferred)
• Strong knowledge of Microsoft 365 administration (Exchange, SharePoint, Teams)
• Hands‑on experience with Azure services and migration projects
• Familiarity with Active Directory, Group Policy, DNS
• Excellent troubleshooting and communication skills
• Full UK driver's licence – required