2nd Line IT Support Specialist – Microsoft 365 & Azure

Focus Group; Manchester; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading IT support company in Manchester is seeking a Technical Support Advisor 2nd Line IT. In this role, you will manage escalated customer queries and deliver advanced troubleshooting services. You'll diagnose and resolve technical issues across various systems and applications, ensuring a high-quality customer experience. The ideal candidate will have experience in a customer-facing support role and possess strong troubleshooting skills. This position offers a competitive salary and generous benefits.

Benefits

Generous Holidays

Paid volunteering days

Referral rewards

Regular social events

Qualifications

• Experience in a customer-facing technical support role.
• In-depth understanding of system, applications and network infrastructure.
• Experience with remote desktop support tools.

Responsibilities

• Manage escalated queries and provide advanced troubleshooting.
• Troubleshoot hardware and software problems.
• Assist in setup and installation of MFD at customers' site.

Skills

Customer-facing technical support

Troubleshooting and configuration

Remote desktop support

ITIL framework knowledge

Education

Industry certifications such as MCITP, CompTIA Network+

Job description

A leading IT support company in Manchester is seeking a Technical Support Advisor 2nd Line IT. In this role, you will manage escalated customer queries and deliver advanced troubleshooting services. You'll diagnose and resolve technical issues across various systems and applications, ensuring a high-quality customer experience. The ideal candidate will have experience in a customer-facing support role and possess strong troubleshooting skills. This position offers a competitive salary and generous benefits.