2nd Line IT Support Engineer

Open Cosmos Ltd; East Hagbourne; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A technology company in space is seeking a 2nd Line IT Support Engineer. The role involves technical support for systems and ensures reliable technology across the organization. Candidates should have strong troubleshooting skills and experience in administering M365, IAM, and other technologies. You will work within a diverse and supportive team committed to making space accessible. Legal right to work in the location is required.

Benefits

Work at the cutting edge of space technology

Diverse and supportive team

Qualifications

• Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO.
• Subject-matter expertise in at least one specified area.

Responsibilities

• Own and resolve escalated issues across various systems.
• Manage endpoints using Intune/Jamf/MDM.
• Improve automation and self-service through tooling.

Skills

Strong troubleshooting skills across multiple OS

Ability in administering M365, IAM, MFA

Comfortable with ITSM/ticketing

Familiarity with scripting/automation

Clear communication skills

Tools

Google Workspace

Microsoft Intune

Endpoint Configuration Manager

JIRA

Job description

Aim high, go beyond!

At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…

Working in our Chief Operating Office (COO)

Our COO Teams are the engine that powers Open Cosmos’ operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times.

We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology.

What will you be doing?

This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow.

• Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.
• Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions.
• Meet SLAs and communicate clearly with users and stakeholders.
• Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID.
• Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.
• Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.
• Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding.
• Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations).
• Improve automation, self-service, reporting and monitoring through scripting and tooling.
• Champion security best practice across patching, hardening, device compliance, and access controls.

What You’ll bring

• Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.
• Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
• Comfortable with ITSM/ticketing, change control and documentation.
• Familiarity with scripting/automation (PowerShell/Bash) is a plus.
• Clear, confident communication skills — translating technical concepts for non-technical users.
• Subject-matter expertise in at least one of the following:
  • Microsoft tenant migrations
  • Microsoft Intune
  • Microsoft Endpoint Configuration Manager
  • SharePoint Administration
  • JIRA Administration
  • API integrations
  • AI adoption

For this role you can be based in any of our locations.

To apply, you must have the legal right to work in your chosen location.

When applying, please submit your CV in English

Why Open Cosmos?

• Work at the cutting edge of space technology with customers around the globe.
• A mission-driven company making space accessible to help solve real-world challenges.
• A diverse, ambitious, and supportive team.