2nd Line Engineer - Cyber Security

City of Portsmouth College; Portsmouth; On-site; GBP 32,000 - 37,000; Full time

Job summary

An educational institution in Portsmouth is seeking a 2nd Line Engineer - Cyber Security to deliver high-quality IT support. The role involves troubleshooting, managing Cyber Security risks, and working within a collaborative team. Ideal candidates will have a background in customer support and Cyber Security, with strong skills in hardware and software. The position offers a permanent, full-time contract with competitive benefits including generous annual leave and pension contributions.

Benefits

25 days annual leave

Generous Local Government pension

Access to staff development programmes

Free parking across campus

Various discounts for staff

Qualifications

• Experience in a customer support environment with a focus on IT.
• Good understanding of network fundamentals and common office applications.
• Proficient with IT systems and software.

Responsibilities

• Deliver high quality customer support in troubleshooting technical issues.
• Update and manage the Cyber Security Risk Register.
• Assist with general IT Support tickets and hardware refreshes.

Skills

Customer support experience

Cyber Security knowledge

Interpersonal skills

Understanding of hardware and software

Education

Qualification or industry experience in Cyber Security

Tools

Microsoft Intune

Active Directory

Job description

Overview

Job Title: 2nd Line Engineer - Cyber Security

Location: Highbury Campus with cross-campus travel required

Salary: £32,661.63 - £36,742.15 per annum

Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent

About us

At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

What we offer

• Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
• Pension: Generous Local Government pension. Further information can be found at www.hants.gov.uk/hampshire-services/pensions/local-government
• Learning & Development: Programmes by The Community Adult Education Department
• Staff Development: Access to the College staff development programmes and CPD
• Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
• Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
• Parking: Free car parking across all campus sites (apart from Arundel)
• Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!

About the role

The 2nd line engineer will work as part of a team to deliver high quality customer support. 2nd line engineers will be expected to troubleshoot and resolve issues, to provide expertise to help with the planning and development of IT systems, support 1st line engineers and escalate and manage issues with 3rd line engineers and 3rd parties. Team working and communications within an overall approach that puts staff and students first will be of key importance.

Specialist Duties

• Ensure that all college devices are patched and updated as required, this includes software and firmware patching. Ensure that all assets are stored and patched with N Central
• During meetings represent the cyber security interests of the college inc The Change Advisory Board
• Secure the LAN to prevent unauthorised devices from access the network
• Update and run the Cyber Security calendar for the college
• Join the JISC Cyber Security Community and take part in webinars etc.
• Ensure that skills are kept up to date

Key Responsibilities

• Deliver high quality customer support in the troubleshooting and resolution of technical support issues
• Providing expertise to support the Planning and development of IT
• Supporting 1st line teams
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
• Escalating and managing issues with 3rd line and 3rd parties.
• Assisting in projects as required
• Resolving and assisting with general IT Support tickets
• Provide: Desktop Support, Hardware Repairs, Software Installation as required
• Support hardware refreshes
• Where required, represent the college and or IT Team in meetings / presentations / Conferences
• Provide subject matter expertise in Cyber Security
• Ensure that skills and knowledge are maintained and take responsibility for training others.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team
• Maintain a strong customer focus at all times
• Hold the responsibility for:
• Patching
• The Cyber Security Risk Register
• Firewall Rules
• Microsoft End Point Protection
• Microsoft Defender
• Vulnerability Management
• Microsoft secure score
• Phishing simulation and staff training with both Cyber Security and information governance
• Data Loss Protection
• Testing and identifying network and system vulnerabilities
• Security features within M365 and other key college software and hardware
• Any other area of cyber security as required

To be successful in this role

• Excellent experience of working in a support environment and understanding customer needs
• Qualification or Industry experience of working within Cyber Security
• Good level of understanding of Hardware, Virtualisation, Active Directory and Software
• Good level of understanding of Microsoft Active Directory including Azure AD
• Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building.
• Microsoft Intune & Auto Pilot Experience is desirable but not essential.
• Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications.

Diversity and Inclusion

Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College’s commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities, and the range of direct and indirect student support services.

Pre-Employment Checks

The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right to close the job advert when we have had successful applications, and it may not run for the full duration of the advert.

We do not accept CVs from agencies for these roles.