2nd Level Technical Support Engineer

Quadriga; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions provider is seeking a 2nd Level Technical Support Engineer to deliver technical assistance to their customer base. Responsibilities include installation support, proactive monitoring, and troubleshooting Linux-based systems. Ideal candidates will possess strong analytical skills and be effective communicators, capable of independently managing tasks and coordinating with third-party suppliers. This role is crucial for ensuring excellent service in the hospitality tech industry.

Qualifications

• Sys Admin level of Linux knowledge.
• Experience with software/server installation & support.
• Knowledge of web technologies.

Responsibilities

• Support installations and problem-solving on Linux-based platforms.
• Provide online diagnostics of live sites.
• Develop tools for analysis and debugging.

Skills

Team player

Proactive

Excellent communication skills

Independent work

Strong analytical skills

Supplier management

Task prioritization

Tools

Linux

Java/J2EE

Postgres/Oracle

XML

HTML

Job description

Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutionsină hoteliers.

Job Description

JOB DESCRIPTION

Title:

-Shabaab?

2nd Level Technical Support Engineer

Reports to:

Based at:

Main purpose:

To provide Technical Support to our customer base. This role will involve assistance with installations, providing ongoing proactive support and remote monitoring. Responsibility for working closely with the Product team and ensuring any operational ad-hoc fixes are incorporated into new software releases. Provide technical support and coordinate any 3rd party internal/external suppliers to reach an acceptable conclusion for the hotel/guest issues.

Key responsibilities and accountabilities:

• Support installations and ಪರಿಹಾರ Linux based platforms.
• Provide proactive support and online diagnostics of live sites.
• Development of scripts and tools where required to aid analysing and debugging problems from the field.
• Ensure that Global Service Centre ticket queues are maintained correctly and ensure no backlog develops.
• Provide proactive monitoring and either resolve directly or drive resolution through other teams.
• Provide Technical escalation support for 1st level and 2nd level shift engineers.
• Develop process document to help improve 1st / 2nd level shift engineers efficiency and allow them to resolve more issues themselves.

Competency / Performance Drivers

• Works in team environment – excellent team player.
• Methodical and proactive.
• Excellent Communication skills both written and oral.
• Able jarenlang work independently and prioritise effectively.
• Strong analysis, verbal and written communication skills.
• Ability to manage 3rd party suppliers
• Ability to manage multiple tasks and prioritise.

ونهای

Technical Expertise

• Sys Admin level of Linux knowledge.
• Software/Server installation & support.
• Wifi knowledge
• Knowledge of Web technologies, Java/J2EE, Linux, Postgres/Oracle, XML, HTML are desirable.
• Interactive Televisions experience.