2nd/3rd Line IT Support Engineer – Mac & Windows

Inspired Thinking Group Limited; Birches Green; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading IT solutions provider is seeking an experienced 2nd Line Support Engineer in Birmingham. This role focuses on supporting Microsoft and Apple operating systems, ensuring optimal workplace management. Ideal candidates will have strong technical expertise in Kandji and Intune, with excellent problem-solving skills. This position not only offers the opportunity to contribute to significant IT projects but also prioritizes communication skills and the ability to work collaboratively across teams.

Benefits

Monthly Employee Awards

Paid Volunteer Day

Referral scheme

Wellbeing Programme

Enhanced Family Friendly Leave

25 days holiday

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Qualifications

• 5+ years experience in IT support, including 3 years in a 3rd Line Support role.
• Strong understanding of macOS and iOS troubleshooting.

Responsibilities

• Administer and maintain Kandji and Intune for device management and compliance.
• Resolve complex issues across macOS and Windows environments.
• Create and maintain support documentation for Apple and Windows systems.

Skills

PowerShell

Bash

Python

Networking fundamentals

macOS Support

Active Directory

Education

Bachelor's degree in Computer Science or IT

Tools

Kandji

Intune

Jamf

Halo ITSM

Job description

A leading IT solutions provider is seeking an experienced 2nd Line Support Engineer in Birmingham. This role focuses on supporting Microsoft and Apple operating systems, ensuring optimal workplace management. Ideal candidates will have strong technical expertise in Kandji and Intune, with excellent problem-solving skills. This position not only offers the opportunity to contribute to significant IT projects but also prioritizes communication skills and the ability to work collaboratively across teams.