24/7 Telecare & Customer Service Advocate

Barker Ross Group; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A public service organization based in Sunderland is seeking Customer Service Advocates to join their busy team. These roles, extending until November 2025, focus on providing vital support in a 24/7 service environment. Responsibilities include managing Telecare alarms and offering guidance through various channels. Ideal candidates will possess experience in customer service and familiarity with systems like Jontek. A competitive hourly rate of £13.26 is offered, with incentives for weekend and night shifts.

Qualifications

• Experience in a customer service role, ideally in a similar environment.
• Familiarity with handling sensitive customer data and ensuring their safety.
• Strong interpersonal skills for customer engagement.

Responsibilities

• Support the Customer Enabling Service by handling Telecare alarms.
• Provide information and guidance across multiple communication channels.
• Collect data and customer insights through surveys and direct communication.

Skills

Experience in telecare or similar support environment

Verbal and written communication skills

Ability to handle multiple communication channels

Tools

Jontek system

Job description

A public service organization based in Sunderland is seeking Customer Service Advocates to join their busy team. These roles, extending until November 2025, focus on providing vital support in a 24/7 service environment. Responsibilities include managing Telecare alarms and offering guidance through various channels. Ideal candidates will possess experience in customer service and familiarity with systems like Jontek. A competitive hourly rate of £13.26 is offered, with incentives for weekend and night shifts.