24/7 Telecare Control Operator – Frontline Monitoring

Durham County Council; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in North East England is seeking Telecare Control Operators to join their Care Connect Service. This role involves assisting in the provision of services, monitoring alarms and CCTV systems, and maintaining customer independence during emergency situations. The position requires strong communication skills and a customer care background. A competitive rewards package, including attractive salaries and annual leave, is offered, alongside the opportunity to apply for various benefits.

Benefits

Generous annual leave

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• 4 GCSEs (Graded A-C) or equivalent required.
• Customer care background is essential.
• Experience in handling confidential information.

Responsibilities

• Assist in the provision of the Care Connect service.
• Monitor Community Alarms and CCTV systems.
• Support various duties within the Care Connect service.
• Assess incidents and contact emergency services.

Skills

Excellent communication skills

Ability to handle emergency situations

Customer care background

Knowledge of Information Technology

Education

4 GCSEs (Graded A-C) or equivalent

Job description

A local government authority in North East England is seeking Telecare Control Operators to join their Care Connect Service. This role involves assisting in the provision of services, monitoring alarms and CCTV systems, and maintaining customer independence during emergency situations. The position requires strong communication skills and a customer care background. A competitive rewards package, including attractive salaries and annual leave, is offered, alongside the opportunity to apply for various benefits.