24/7 Switchboard & Helpdesk Advisor

Ashford & St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading NHS Foundation Trust in Chertsey is seeking a Full-time Customer Services Advisor to support a 24/7 Switchboard Service. This role involves managing calls, providing customer support, and ensuring accurate record-keeping for effective operations. Candidates should possess GCSE level qualifications in Maths and English and customer-focused experience. The position offers a salary ranging from £26,240 to £27,928, reflecting additional enhancements for night and weekend shifts.

Benefits

Annual leave

Employee benefits including health and wellbeing programs

Qualifications

• Must have customer focused experience, ideally in an NHS setting.
• Strong communication skills are essential.
• Ability to work under pressure and manage calls effectively.

Responsibilities

• Provide Switchboard service to Trust employees and the public.
• Manage emergency calls and respond to urgent requests.
• Maintain accurate records of calls and incidents.

Skills

Customer focused experience

Strong communication skills

Problem solving

Education

GCSE level qualifications (Maths & English) or equivalent

IT qualifications

Job description

A leading NHS Foundation Trust in Chertsey is seeking a Full-time Customer Services Advisor to support a 24/7 Switchboard Service. This role involves managing calls, providing customer support, and ensuring accurate record-keeping for effective operations. Candidates should possess GCSE level qualifications in Maths and English and customer-focused experience. The position offers a salary ranging from £26,240 to £27,928, reflecting additional enhancements for night and weekend shifts.