24/7 Relief Switchboard Operator – Patient & Staff Helpdesk

Salisbury NHS Foundation Trust; Salisbury; On-site; GBP 24,000 - 27,000; Full time

Job summary

A reputable healthcare provider in Salisbury is looking for a 24hr relief operator for their switchboard team. The position requires excellent people skills, the ability to work under pressure, and a flexible approach. Candidates should have GCSE level education or equivalent and ideally some customer care experience. The salary ranges from £24,937 to £26,598 per annum, with additional pay for unsocial hours. Benefits include NHS discounts and a generous holiday package.

Benefits

Minimum 35 days paid holiday (pro rata)

NHS discounts

Generous pension scheme

On-site leisure centre

Car parking (fee applies)

Qualifications

• Previous experience in customer care is beneficial.
• Experience in a switchboard environment is an advantage.

Responsibilities

• Receive and process calls as part of the switchboard team.
• Provide front-facing service via the enquiries window.
• Maintain calm and professionalism under pressure.

Skills

Excellent people skills

Ability to work under pressure

Teamwork

Flexibility in approach to work

Education

GCSE or equivalent

Tools

Basic competency in IT

Job description

A reputable healthcare provider in Salisbury is looking for a 24hr relief operator for their switchboard team. The position requires excellent people skills, the ability to work under pressure, and a flexible approach. Candidates should have GCSE level education or equivalent and ideally some customer care experience. The salary ranges from £24,937 to £26,598 per annum, with additional pay for unsocial hours. Benefits include NHS discounts and a generous holiday package.