24/7 Live Streaming Support Specialist

DAZN; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports media company based in Leeds seeks an Application Support Specialist to join their expert team. The role requires providing 24x7 support for their live streaming platforms, monitoring critical user journeys, and ensuring exceptional quality of service. Candidates should have a background in technical support, excellent troubleshooting skills, and the ability to work under pressure. Benefits include comprehensive medical insurance and flexible working opportunities.

Benefits

25 days annual leave

Private medical insurance

Life assurance

Pension contributions

Flexible working options

Qualifications

• Prior experience in a technical support or incident response role, ideally in a live operations environment.
• Familiarity with KPIs that reflect service health and customer experience.
• Proficiency using service desk tools like ServiceNow or similar ticketing systems.
• Ability to multitask and remain calm under pressure during critical incidents.

Responsibilities

• Provide 24x7 application support, including proactive platform monitoring and incident management.
• Carry out Level 1 triage for customer-impacting issues and escalate as necessary.
• Monitor live and pre-live events, performing health checks to ensure content availability and quality.
• Maintain clear, accurate incident logs and communicate effectively with internal stakeholders.

Skills

Technical support experience

Incident response skills

Troubleshooting skills

Data analysis skills

Strong communication skills

Attention to detail

Tools

ServiceNow

Job description

A leading sports media company based in Leeds seeks an Application Support Specialist to join their expert team. The role requires providing 24x7 support for their live streaming platforms, monitoring critical user journeys, and ensuring exceptional quality of service. Candidates should have a background in technical support, excellent troubleshooting skills, and the ability to work under pressure. Benefits include comprehensive medical insurance and flexible working opportunities.