24/7 High-Priority Incident Manager (Onsite)

DXC Technology; Erskine; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology services provider in Erskine is seeking a High Priority Incident Manager. This role involves managing escalated incidents while coordinating with technical teams and vendors to ensure prompt resolution of high priority issues. Candidates should have over 5 years of relevant experience and a bachelor's degree in a related field, alongside the ability to obtain UK security clearance.

Qualifications

• Typically 5+ years of relevant experience.
• Ability to obtain UK SC Security clearance.

Responsibilities

• Manage escalated and top priority incidents up to and including resolution.
• Ensure a timeline of events is accurately recorded.
• Co-ordinate recovery plan collaboration with teams.

Skills

Customer Service

Influencing Others

Customer/Vendor Management

ITIL knowledge

Education

Bachelor’s degree in Business, Computer Science, Engineering or related field

Job description

A leading technology services provider in Erskine is seeking a High Priority Incident Manager. This role involves managing escalated incidents while coordinating with technical teams and vendors to ensure prompt resolution of high priority issues. Candidates should have over 5 years of relevant experience and a bachelor's degree in a related field, alongside the ability to obtain UK security clearance.