2026 End User Support Apprentice - Level 3 IT Apprenticeship

Thales UK; Belfast; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading technology company in Belfast is seeking an IT support apprentice to join their End User Support Team. This role involves providing technical support to internal customers and includes enrollment in a Level 3 apprenticeship over 18 months. Candidates are required to have 5 GCSEs including Maths and English, and must be eligible for security clearance. The position offers a starting salary of £24,000 per annum with a standard weekly work schedule of 37 hours.

Benefits

Flexible working hours

Training and development opportunities

Qualifications

• Must have GCSEs in Maths and English.
• Ability to troubleshoot and provide technical support.

Responsibilities

• Provide IT support to business users on site.
• Log, troubleshoot, diagnose and manage incidents through to resolution.

Skills

Technical support

Troubleshooting

Customer service

Education

5 GCSE’s at grades 9-4 (A-C) including Maths and English

Job description

Are you passionate about IT and offering great technical support. Do you have an inquisitive mind. Do you want to be part of an Apprenticeship Programme that will develop and challenge you. If so, then look no further. This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool. The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management, laptop and desktop builds, software deployments and much more. For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given 1 day per week in which to focus on your academic studies, with the other 4 days spent applying your learning in a real-life IT/IS team.

Responsibilities

• We are recruiting an apprentice to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship.
• Learn to diagnose faults, provide technical support and learn other aspects needed to work within an IT environment.

Skills and Qualifications

• 5 GCSE’s at grades 9-4 (A‑C) including Maths and English

Further Information

ApprenticeshipNI eligibility conditions apply. Applicants please note this position is under the auspices of ApprenticeshipNI provision. Start Date: 07 September 2026. Please note, assessment centres for shortlisted candidates will be held between February - May 2026. Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026. Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026, this is the only time we will be accepting applications this. Please note, we will be in contact by the end of February 2026 with details of next steps. Please note that roles may close earlier than the advertised deadline if we receive a high number of applications. We encourage you to apply as soon as possible to avoid missing out on this opportunity. For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr. Due to the nature of the work that we do at Thales, all of our roles are subject to security restrictions. All successful candidates must possess the permanent right to work in the UK, and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history. Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

Salary: £24,000 per annum;
Contract Type: Permanent;
Weekly hours: 37;
Worktime: Monday to Thursday 8am - 4.45pm, Friday 8am - 12pm; flexible working available.