1st Line Technician

Core-Asset Consulting Ltd; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic financial services organisation in Newcastle is seeking an IT Technician to support and maintain IT systems. The role includes managing user accounts, providing troubleshooting assistance, and supporting a collaborative team. Ideal candidates will have a strong background in IT support with skills in Active Directory and Windows Server environments. The company values innovation and service excellence, offering a fast-paced work environment.

Qualifications

• Experience in managing permissions via Active Directory.
• Ability to troubleshoot hardware and software issues.
• Experience supporting Windows Server environments.

Responsibilities

• Create and manage user accounts in Active Directory.
• Provide troubleshooting support for hardware and software.
• Support meeting room A/V equipment.

Skills

Proven track record in a similar IT support role

Strong interpersonal skills

Collaborative team-orientated approach

Flexible and proactive attitude

Self-motivated

Tools

Active Directory

Exchange

Microsoft 365

Windows Server

PowerShell

Sophos Enterprise Console

Job description

Core-Asset Consulting is delighted to be partnering with a high-growth, technology-driven financial services organisation to recruit an IT Technician for its expanding operations in Newcastle. This is an exciting opportunity for an ambitious IT support professional to join a fast-paced, collaborative environment where innovation and service excellence are at the heart of everything they do.

Skills/Experience:

• Proven track record in a similar IT support role.
• Strong interpersonal skills, with the ability to communicate effectively with colleagues at all levels.
• A collaborative team-orientated approach.
• Flexible, proactive and enthusiastic attitude.
• Self-motivated with a commitment to delivering an excellent level of service.

Core Responsibilities:

• Create and remove user accounts, managing permissions primarily via Active Directory, Exchange and Microsoft 365.
• Provide troubleshooting support to office-based and remote colleagues across hardware, software, printers and network connectivity.
• Support meeting room users and ensure A/V equipment is fully operational.
• Procure, prepare and rebuild laptops for colleagues as required.
• Install job-specific software applications (e.g.financial and productivity tools).
• Liaise effectively with third-party suppliers to progress technical requests.
• Manage remote user VPN access, including two-factor authentication.
• Provide support for approved BYOD applications.
• Support and maintain Windows Server environments (2012 and above).
• Manage Active Directory, Exchange and Group Policy.
• Work with third-party providers to maintain Windows virtual servers.
• Utilise tools such as Sophos Enterprise Console and PowerShell.
• Create and manage user accounts within the organisation's telephony platforms.
• Administer hunt groups, call groups, IVRs, menus, greetings and team availability.
• Support the call recording system.
• Deliver remote support to colleagues across additional sites, including occasional on-site visits.
• Support internal office moves and workplace technology changes.
• Develop and update IT process and procedure documentation.
• Provide SME-level knowledge sharing to colleagues throughout the IT team.
• Support the development of IT Apprentices within the department.

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16306

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.