1st Line Support Helpdesk Technician

Lloyd Recruitment; England; On-site; GBP 25,000; Full time

Job summary

A dedicated recruitment agency is seeking a 1st Line Support Helpdesk Technician in the United Kingdom. This role involves providing technical assistance and troubleshooting for client issues. Candidates should possess effective communication skills and some background in IT. Full training is provided along with competitive benefits, including a basic salary of £25,000 and opportunities for career advancement.

Benefits

Full training programme

Regular team socials

Pension

22 days holidays + bank holidays

Refer a friend bonus

Qualifications

• Experience in troubleshooting and diagnosing issues.
• Ability to communicate effectively with customers.
• Understanding of providing excellent customer experience.

Responsibilities

• Respond to queries via chat, email, or phone.
• Diagnose system errors and other technical issues.
• Follow up with clients to ensure resolution of issues.

Skills

Troubleshooting

Network repairs

Effective communication

Customer service

Education

IT degree or qualification

Job description

Overview

1st Line Support Helpdesk Technician

£25,000 basic

Full training programme

Monday to Friday

Regular team socials

Pension

22 days holidays + bank holidays

Responsibilities

• Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?
• Would you be keen to be one of the first points of contact for client enquiries / queries regarding their online experience issues?
• Do you want to work for an employer who provides a balance of work and fun, while remaining professional?

This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you"ll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.

Job duties

• Responding to queries via chat, email, or phone
• Working with other staff members on troubleshooting and diagnosing problems
• Keeping fully aware of any new and updated software and hardware issues
• Providing technical assistance for questions and problems
• Diagnosing system errors and other issues
• Following up with clients to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyse common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems

Ideal candidates

• Experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of remit / understanding
• Experience with network repairs and analysis
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
• Understand the importance of providing and maintaining first class customer experience at all stages

Consideration can be given to both experienced 1st line helpdesk technicians who want a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th form.

Refer a friend and earn a retail voucher worth up to £500

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.