1st Line Support / Helpdesk Engineer - Hybrid

Uptime Solutions; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT support company in the UK seeks a First Line Support Engineer to deliver stellar technical support to customers of their MSP partners. The ideal candidate should have strong analytical and communication skills, experience with Windows environments, and a passion for problem-solving. Training and growth opportunities will be available post-training, with hybrid working arrangements.

Benefits

Training and development opportunities

Growth potential within the company

Qualifications

• Experience in providing 1st line IT support in a helpdesk environment.
• Ability to troubleshoot technical issues effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver 1st line IT support to the customer base.
• Troubleshoot technical issues including software and hardware.
• Escalate higher-level issues to senior engineers.

Skills

Analytical skills

Strong communication skills

MSP experience

IT Helpdesk experience

Tools

Windows 10

Office 365

Printers and Scanners

Windows Server 2016

Windows Server 2019

Job description

First Line Support Engineer - Hybrid (2 p/w days in the office - post training)

What’s this role about?

• As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
• MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your Everyday Focus Will Include

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
• Windows 10
• Office 365
• Microsoft Office
• Printers and Scanners
• Various customer applications

• Knowledge of Windows Server 2016, 2019
• Network troubleshooting
• Identifying and escalating higher-level issues to a senior engineer
• Being a people person, delivering support in a friendly and positive manner
• Great communication skills, both verbally and in writing will be expected

Uptime is passionate about growth, training and development opportunities will be made available to progress your career.