1St Line Support Engineer (Hardware & Field Responsibilities)

Reed Technology; Liverpool; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading IT firm based in Liverpool is seeking a 1st Line Support Engineer responsible for providing technical support for laptops, PCs, routers, and Microsoft 365. You will assist with legacy systems, conduct hardware installations, and travel to various client sites. The ideal candidate must have a strong interest in hardware and field engineering, a clean driving license, and excellent problem-solving skills. This is a great opportunity to develop your technical capabilities in a supportive environment.

Qualifications

• Strong experience in 1st line IT support.
• Genuine interest in hardware and field engineering.
• Full, clean UK driving licence required.
• Knowledge of routers, switches, laptops, and PCs.

Responsibilities

• Provide 1st line technical support for various hardware.
• Assist with Legacy on-prem systems when needed.
• Perform hardware installations and troubleshooting.
• Travel to client sites for setup and support.

Skills

1st line IT support

hardware and field engineering

communication skills

problem-solving skills

Tools

Microsoft 365

routers

switches

laptops

PCs

Job description

1st Line Support Engineer (Hardware & Field Responsibilities)

Liverpool (travel mainly around Liverpool, with some Cheshire sites)
Salary: £26,000 - £29,000
Start Date: ASAP

A 1st Line Support Engineer is required for our IT client. The ideal candidate will be agile and someone who is keen to develop skills in hardware and field engineering. The role combines helpdesk support and hardware setup, and client site visits.

Key Responsibilities

• Provide 1st line technical support for laptops, PCs, Routers, Switches, and Microsoft 365.
• Assist with Legacy on-prem systems where required.
• Perform hardware installations, configurations, and troubleshooting.
• Travel to client sites for hardware setup and support (company vehicle provided).
• Maintain accurate documentation and deliver excellent customer service.

Requirements

• Strong experience in 1st line IT support.
• Genuine interest in hardware and field engineering (training provided).
• Full, clean UK driving licence and eligibility to drive company vehicle.
• Knowledge of routers and switches.
• Knowledge of laptops and PCs.
• Knowledge of Microsoft 365.
• Knowledge of Legacy on-prem environments (basic understanding).
• Excellent communication and problem-solving skills.
• Ability to work independently and proactively.