1st Line Support Engineer

FusePump; Brighton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A Managed Service Provider in Brighton is seeking a 1st Line Support Engineer. This full-time role offers training and progression, perfect for someone with IT support experience. You'll be the first point of contact for client IT issues, supporting users with troubleshooting and technical inquiries. Salary up to £28,000 based on experience, with an enthusiastic team culture and opportunities for growth.

Benefits

Salary up to £28,000

Regular training and funded certifications

Supportive culture with team socials

Clear progression path into 2nd Line and beyond

Qualifications

• 6-18 months of IT support experience or a strong IT foundation.
• Good knowledge of Windows 10/11 troubleshooting.
• Understanding of Active Directory and basic networking.

Responsibilities

• Be the first point of contact for client IT issues.
• Manage password resets and troubleshoot client problems.
• Work within a structured escalation process.

Skills

Windows 10/11 troubleshooting

Microsoft 365 (Outlook, Teams, SharePoint)

Active Directory

Basic networking

Remote support tools

Confident communicator

Problem-solving enthusiasm

Job description

Overview

1st Line Support Engineer - Brighton | MSP Environment

We\'re working with a well-established Managed Service Provider (MSP) based in Brighton who is looking to add a 1st Line Support Engineer to their growing team. This is a full-time, on-site role with great training and progression opportunities.

The Role

You\'ll be the first point of contact for client IT issues - anything from password resets and Outlook hiccups to trickier troubleshooting. You\'ll work within a structured escalation process and be supported by a collaborative team. Perfect for someone with 6-18 months of IT support experience or a strong IT foundation looking to step into the MSP world.

What You\'ll Need

• Good knowledge of Windows 10/11 troubleshooting
• Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint)
• Understanding of Active Directory, basic networking, and remote support tools
• Confident communicator (written & verbal)
• A genuine enthusiasm for tech and problem-solving

Nice to Have (Not Essential)

• IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
• Prior MSP experience
• Familiarity with ticketing systems (ConnectWise, Autotask, etc.)

What\'s on Offer

• Salary up to £28,000 (DOE)
• Regular training and funded certifications
• Supportive culture with team socials
• Clear progression path into 2nd Line and beyond

Apply Now

If you\'re ready to take the next step in your IT career and join a team that will invest in your development, apply today!

Set2Recruit is acting as an employment agency in relation to this vacancy. Applicants must hold a valid UK passport.

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