1st Line NOC Engineer

Convergence Group Ltd; Shirley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading telecom company in the UK is seeking a 1st Line NOC Engineer. In this role, you will provide top-notch customer service by resolving technical issues, troubleshooting LAN/WAN connectivity problems, and managing incident tickets. The ideal candidate has at least 1 year of support experience and a solid understanding of networking technologies. This full-time position offers a salary between £28,000 and £35,000, alongside robust benefits including 33 days of holiday and a dog-friendly office.

Benefits

Enhanced pension

Private Medical Insurance

Income Protection

Life Assurance

Learning and development opportunities

Dog-friendly office

Qualifications

• At least 1 year of support experience in a busy service desk or NOC environment.
• Solid understanding of LAN/WAN technologies.
• Flexibility to work in Solihull office between 7am and 7pm.

Responsibilities

• Deliver top-notch customer service by resolving technical issues.
• Troubleshoot LAN/WAN connectivity problems.
• Manage incident and request tickets effectively.

Skills

Customer service

Troubleshooting LAN/WAN

Technical issue resolution

Collaboration with engineers

Education

Networking qualification like CCNA

Job description

Responsibilities

Deliver top‑notch customer service by resolving technical issues and keeping customers in the loop.

Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi‑Fi APs.

Manage incident and request tickets with precision, escalating to senior engineers when needed.

Assist with hardware and vendor management, ensuring swift resolution of faults.

Qualifications

At least 1 year’ support experience in a busy, customer‑focused service desk or NOC environment.

Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).

Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.

Ability to obtain BPSS, SC, and NPPV3 clearance for this role.

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real‑world problems and growing your skills in an industry that keeps the world connected.

Benefits

• We're dynamic and fast‑paced.
• You’ll bag a fantastic base salary of £28,000‑£35,000.
• 33 days holiday (including bank holidays and it only gets better!).
• Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
• Learning and development? Absolutely!
• Dog‑friendly office? Heck, yeah!, Permanent position.
• Full‑time, 37.5 hours per week, Monday to Friday (shifts of 7‑3:30 / 9‑5:30 & 10:30‑7).
• A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours.
• Office‑based role.