1st Line IT Support Engineer (Cloud)

ISR RECRUITMENT LIMITED; England; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A managed service provider in Taunton, Somerset, is seeking a 1st Line IT Support Engineer (Cloud). This role involves providing first-line support across multiple sites, efficiently resolving tickets, and maintaining excellent customer service. The ideal candidate has at least 12 months' experience in IT support and a valid UK Driving Licence. Offers a competitive salary of up to £28,000 with excellent benefits including 25 days annual leave, bonus schemes, and more.

Benefits

25 days annual leave

Bonus schemes

Employee discount platform

Pension

Qualifications

• Minimum of 12 months experience in a similar IT role.
• Experience within a managed service provider is highly desirable.
• Undertake training to build technical skills and certification.

Responsibilities

• Provide first-line IT support across multiple sites.
• Resolve tickets efficiently.
• Assist with user training and process documentation.

Skills

Experience in IT role logging and resolving tickets

First point of contact support

Support across Microsoft 365

Knowledge of IT systems and ticketing tools

Valid UK Driving Licence

Education

GCSEs including Maths and English or equivalent

A-levels, BTEC or IT-related qualifications

Tools

Microsoft 365 administration

Ticketing tools

Job description

1st Line IT Support Engineer (Cloud)

Taunton, Somerset (Hybrid-working)

Up to 28,000 per year

Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.)

Skills and Experience

• Minimum of 12 months experience in a similar IT role logging and resolving tickets on a Service Desk
• Act as first point of contact via phone, email or chat function
• Provide support across Microsoft 365, workstations, servers, printers, networks and vendor applications
• Carry out daily system checks and asset management tasks
• Contribute to knowledge base documentation and process improvements
• Undertake training to build technical skills and certification
• GCSEs (including Maths and English) or equivalent
• Knowledge of IT systems, ticketing tools and service desk operations
• A-levels, BTEC or IT-related qualifications are desirable
• Microsoft 365 administration knowledge
• Experience within a managed service provider highly desirable

NB: A valid UK Driving Licence is essential for this role.

The Opportunity

My client who are a managed service provider in Somerset and they are currently looking for a 1st Line Support Engineer (Cloud) on a permanent basis to join their busy service desk team that is on a successful growth path.

This role involves providing first-line IT support across multiple sites, resolving tickets efficiently and maintaining an excellent customer service at all times.

The successful candidate will also assist with user training, process documentation and occasional onsite support.

Applications

Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the technology sector?