1st Line IT Support Apprentice - Start Your Tech Career

ACT Training Ltd; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology consultancy firm in Cardiff seeks a motivated 1st Line IT Support Engineer to join its team. The role involves responding to IT-related queries, maintaining IT servers, and managing IT assets. Ideal candidates will have a strong technical interest in IT, excellent communication skills, and the ability to prioritize tasks. The position offers flexible working hours, 24 days of holiday, a structured training plan, and opportunities for further skill development with professional qualifications.

Benefits

Flexible working hours

24 days holiday per year

Structured training plan

Discretionary annual bonus

Qualifications

• Strong technical understanding and interest in IT, obtained through qualification or personal learning.
• Ability to plan and organize work, meeting deadlines and prioritizing tasks.
• Excellent communication skills, able to listen and respond effectively.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Resolve a wide range of technical problems as they arise.
• Maintain documentation for supported systems and software.
• Manage IT issues in accordance with established standards.
• Oversee IT assets, including inventory management and secure disposal.
• Diagnose issues across the IT infrastructure, including printers and servers.
• Support project-based work from planning to evaluation.
• Monitor and maintain backup solutions for reliability.

Skills

Strong technical understanding of IT

Excellent communication skills

Ability to prioritize work

Job description

A technology consultancy firm in Cardiff seeks a motivated 1st Line IT Support Engineer to join its team. The role involves responding to IT-related queries, maintaining IT servers, and managing IT assets. Ideal candidates will have a strong technical interest in IT, excellent communication skills, and the ability to prioritize tasks. The position offers flexible working hours, 24 days of holiday, a structured training plan, and opportunities for further skill development with professional qualifications.