1st Line IT Support

TipTopJob; Sittingbourne; On-site; GBP 31,000; Full time

Job summary

A leading IT support company is seeking a 1st Line IT Support professional in Sittingbourne. This full-time, permanent role requires delivering technical support across various sites, managing IT documentation, and assisting with network compliance. Candidates should possess strong communication skills and relevant experience or qualifications in IT. Benefits include life insurance, gym membership schemes, and a commitment to employee wellbeing. This is an excellent opportunity for proactive individuals eager to enhance their IT skills.

Benefits

Life Insurance with access to GP24

Employee Assistance Programme

Electric Car salary sacrifice scheme

Cycle to work scheme

Company Events

GymFlex salary sacrifice

Qualifications

• Strong communication skills at all levels are essential.
• Must have previous experience in a similar role or an IT qualification.
• GCSE grades A-C are required.

Responsibilities

• Provide technical support across all sites and contracts for support tickets.
• Manage and maintain documentation on IT processes.
• Assist the IT team with projects, testing, and system maintenance.
• Monitor network issues and stay compliant with regulations.

Skills

Strong Communications skills

MS Office (intermediate level)

Documentation (entry level)

Ability to work to tight deadlines

Proactive with a desire to learn new skills

Attention to detail

Education

GCSE grades A:C

IT Qualification or similar role experience

Tools

Networking knowledge (Unifi/Meraki/Cisco)

Knowledge of Windows Operating Systems

Job description

Job Title: 1st Line IT Support
Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR
Salary: GBP31,000 per annum
Job type: Full Time, Permanent
Working Hours: 40hrs, Monday : Friday

About the Role

To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required.

Key Responsibilities

• Manage and maintain good quality, accurate documentation on all IT processes.
• Maintain systems, resolving any general workplace IT issues.
• Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
• Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
• Assist in maintaining our printer outsourcing contract.
• Co:ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
• Monitor and update the IT issues database.
• Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.
• Staff must co:operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co:workers to help everyone meet their legal requirements.

About You

Essential Requirements

• Strong Communications skills at all levels
• MS Office to intermediate level
• Documentation to entry Level
• Previous experience in a similar role/ IT Field or IT Qualification
• Ability to work to tight deadlines
• GCSE grades A:C
• Proactive with a desire to learn new skills
• Attention to detail

Desirable Requirements

• Networking (Unifi/ Meraki/ Cisco) Knowledge
• Knowledge of Windows Operating Systems

Benefits

• Life Insurance with access to GP24
• Commitment to wellbeing through Employee Assistance Programme
• Electric Car salary sacrifice scheme for eligible employees
• Cycle to work scheme
• Company Events
• GymFlex salary sacrifice

Please click on the APPLY button to send your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.

Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.