1st Line ICT Desktop Support

City of Glasgow College; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading educational institution in Glasgow is seeking a proactive 1st Line ICT Desktop Support Specialist. This role involves being the go-to person for solving tech challenges and supporting staff and students in a fast-paced ICT environment. Candidates should have an HNC in a technical IT-related subject and solid understanding of desktop operating systems. Join our supportive ICT team and enjoy generous benefits including 45 days of annual leave.

Benefits

Generous annual leave entitlement: 45 days including public/college holidays

Access to training and development

Qualifications

• Solid understanding of desktop operating systems and Office applications.
• Strong communication skills and a customer-first attitude.
• Willingness to travel between campuses when needed.

Responsibilities

• Be the first point of contact for ICT support via phone, email, MS Teams, and in person.
• Install and maintain ICT, printing, and AV equipment.
• Log and manage support requests using our ITIL-based Service Desk.
• Troubleshoot issues, escalate when needed, and keep users informed.
• Monitor antivirus and backup reports, and take action where needed.

Skills

Problem-solving

Customer service

Technical IT knowledge

Communication

Education

HNC in a technical IT-related subject

Job description

Salary

£24,723 per annum

Contractual hours

35

Basis

Full Time

Region

Central

Package

GCC support staff terms and conditions apply.

Job category/type

Support

Date posted

18/08/2025

Job reference

GCC000633

1st Line ICT Desktop Support 35 hours per week Permanent Step Into Tech: Become Our 1st Line ICT Desktop Support Star!

Are you ready to launch your career in ICT and make a real difference in how technology supports education? Were looking for a proactive, tech-savvy individual to join our ICT team as a 1st Line ICT Desktop Support Specialist .

This is your chance to be the go-to person for solving tech challenges, supporting staff and students, and keeping our digital infrastructure running smoothly across college campuses. What Youll Be Doing

• Be the first point of contact for ICT supportvia phone, Email, MS Teams and in person.
• Install and maintain ICT, printing, and AV equipment.
• Log and manage support requests using our ITIL-based Service Desk.
• Troubleshoot issues, escalate when needed, and keep users informed.
• Assist with password resets, office moves, and equipment setups.
• Monitor antivirus and backup reports, and take action where needed.
• Maintain asset registers and support software/hardware availability.
• Help manage deliveries and purchase orders.
  
  

What Youll Bring

• HNC (SCQF Level 7) in a technical IT-related subject or equivalent experience.
• Solid understanding of desktop operating systems and Office applications.
• Strong communication skills and a customer-first attitude.
• A knack for problem-solving and working as part of a team.
• Willingness to travel between campuses when needed.
  
  

Why Youll Love This Role

• Work with a supportive and forward-thinking ICT team.
• Gain hands-on experience with a wide range of technologies.
• Access training and development to grow your skills.
• Make a real impact on the digital experience of staff and students.
• Generous annual leave entitlement: 45 days including public/college holidays.
  
  

If youre enthusiastic about technology, love helping people, and want to grow in a fast-paced ICT environmentthis is the role for you!

Submit your application today and help shape the future of ICT in education. Location: Anniesland Campus (you may be required to travel to and work from any of the Glasgow Clyde College campuses.)

Salary: £24,723 per annum

Closing Date: 31stAugust 2025

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