1St / 2Nd Line Support Engineer

100% IT Recruitment; High Wycombe; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a dedicated 1st / 2nd Line Support Engineer in High Wycombe. This role involves providing friendly and effective technical support to users, managing support queries, and diagnosing issues. Applicants should have a customer-focused approach and experience in IT support. The position requires excellent communication skills and confidence in assisting non-technical users. Join a thriving team for a rewarding career with competitive pay and full benefits.

Benefits

Full Benefits

Qualifications

• Experience in 1st / 2nd line IT support is essential.
• Strong communication and customer service skills are required.
• Ability to work with non-technical users effectively.

Responsibilities

• Provide 1st and 2nd line remote support.
• Handle inbound calls and support queries.
• Diagnose and resolve issues, escalating when necessary.
• Support new users with system setup and training.

Skills

1st / 2nd line IT support

Excellent communication

Customer service skills

Confident with non-technical users

Job description

1st / 2nd Line Support Engineer

Location: High Wycombe

Salary: £28,000 - £30,000 + Full Benefits

This is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.

This role is office-based Monday to Friday, working with a great team.

The Role of 1st / 2nd Line Support Engineer

You’ll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS - nice to have, not essential).

Key responsibilities include:

• Providing 1st and 2nd line remote support
• Handling inbound calls and support queries
• Diagnosing and resolving issues, escalating where required
• Supporting new users with system setup, walkthroughs and remote training

What We're Looking For as a 1st / 2nd Line Support Engineer

• Experience in 1st / 2nd line IT support
• Excellent communication and customer service skills
• Confident working with non-technical users
• Someone who goes the extra mile

Nice to have: EPOS or retail experience, but not essential.

If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.