1st/2nd Line IT Support Engineer - Growth & Perks (Leeds)

SER Limited; Leeds; On-site; GBP 28,000; Full time

Job summary

A leading IT services provider in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer. You will provide hands-on technical support to clients, troubleshoot IT issues, and ensure a high standard of customer service. The position offers opportunities for growth in a supportive team environment, with a salary of up to £28,000 depending on experience. Benefits include a gym membership and holiday incentives.

Benefits

Holiday incentives

Performance recognition

Cycle to Work Scheme

Birthday Off

Gym Membership

Healthcare Plan

Qualifications

• Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background.
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide hands-on technical support to clients.
• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues.
• Deliver a high standard of service and communication to all users.

Skills

Problem-solving skills

Customer support skills

Knowledge of Microsoft 365

Basic networking knowledge

Tools

Windows 10/11

Active Directory

Job description

A leading IT services provider in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer. You will provide hands-on technical support to clients, troubleshoot IT issues, and ensure a high standard of customer service. The position offers opportunities for growth in a supportive team environment, with a salary of up to £28,000 depending on experience. Benefits include a gym membership and holiday incentives.