13481 - Facilities Assistant

University of Edinburgh; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious educational institution in Edinburgh is seeking a part-time Facilities Assistant to provide customer service and support within the Main Library. The ideal candidate will possess front-line public service experience and effective communication skills. Responsibilities include assisting in emergencies, responding to student inquiries, and supporting compliance activities. This position offers a flexible part-time schedule of 32 hours per week within a supportive team environment.

Qualifications

• Experience of front line public and customer service in a busy environment.
• Flexibility and readiness to assist team members and multi-task as needed.
• Ability to communicate effectively and follow procedures.

Responsibilities

• Respond to everyday enquiries about location and services.
• Collect and respond to student feedback.
• Assist in incidents and emergencies, including fire drills.

Skills

Experience of front line public and customer service

Effective communication

Flexibility and ability to multi-task

Team player

Job description

Grade UE02: £24,547 per annum, pro-rata for part time

Information Services Group / IS Corporate / Facilities

Part-time: 32 hours per week (0.91 FTE)

Open-ended (permanent)

This role is based at the University’s Main Library, 30 George Square, Edinburgh in the heart of our Central Campus. There may be an occasional need to work from an alternative location to meet business needs (occasional overtime offered also). You will be part of the greater team of Facilities Assistants and there will be opportunity for overlap / skill sharing with this team.

Working hours are 8am to 5pm with 60-minute unpaid lunchbreak. The working pattern consists of five days between Monday to Friday. i.e., 32 hours per week (0.91 Full Time Equivalent [FTE]), where standard Full Time Equivalent (1.0 FTE) is 35 hours per week.

This post is directly managed by Steve McLeod, IS Facilities Supervisor. This is an open-ended (i.e. permanent) post.

What the job involves:

• Respond to everyday enquiries, for example location of rooms, referring to others (e.g., Helpdesk) as necessary
• Collect, collate and respond to student feedback
• React and assist in the event of incidents and emergencies e.g., floods, emergency evacuation of buildings, operation of the emergency Evacuation Lift, supervision of emergency exits
• Participate as required in compliance activities such as fire drills and fire alarm testing

A bit about you:

Essential Criteria:

• Experience of front line public and customer service in a busy and demanding environment
• A flexible attitude, not afraid to multi-task, take on new activities or help other team members
• Ability to communicate effectively and with tact and diplomacy both verbally and written with a wide range of people
• Ability to understand and follow instructions and procedures
• Self- motivated and a team player
• Valid UK Driving License

Desirable Criteria:

• Experience of building security and safety procedures