Service jobs in Francia
Customer Service Intern
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Safran
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Eurofins USA Environment Testing
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SYTRAL MOBILITES
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SANCORAL
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UNIVERSITE PARIS DAUPHINE
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SEGAFREDO Petite Arche
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SOCIETE D'EXPLOITATION HOTELIERE ET TOUR
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UNIVERSITE DE MONTPELLIER PAUL-VALERY
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FOYER DE L'ENFANCE
Customer Service Intern
Descrizione del lavoro
A dynamic tech company in Boulogne-Billancourt is seeking a Customer Service Intern. This role involves managing client relationships, providing advanced technical support, and ensuring service quality. Applicants should be final-year engineering students fluent in French and proficient in English, possessing strong service mindsets and interpersonal skills. The position offers a Swile card for lunch, a collaborative environment, and a modern office location adjacent to Metro Line 10.
Servizi
Competenze
- Final-year student from an engineering school.
- Fluent in French and proficient in English, both written and spoken.
- Strong service mindset, rigor, autonomy, team spirit, and ability to prioritize under pressure.
Mansioni
- Ensure regular operational follow-up with clients to review requests, incidents, and evolutions.
- Act as the main technical point of contact and coordinate internal responses.
- Monitor alerts from monitoring tools and implement corrective actions.
Conoscenze
Formazione
Strumenti
Skaleet is a dynamic and fast-growing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate, scale, and deliver superior banking experiences to millions of end-customers.
At Skaleet, we thrive on collaboration, creativity, and a shared passion for redefining the future of banking.
Join us in our journey to transform the financial industry!
We are constantly looking for talented individuals to help us continue developing our solution and achieve our goals : supporting financial institutions in their innovation journey.
As a Customer Service Intern, you will join the Customer Service team, and will report directly to Audrey, Customer Service Director.
You are responsible for the proper functioning of services delivered to clients, responsiveness in case of incidents, and maintaining a high level of satisfaction.
Your mission lies between technical tasks, communication, and continuous improvement.
- Ensure regular operational follow-up with clients to review requests, incidents, and evolutions.
- Act as the main technical point of contact, understand business needs, and coordinate internal responses.
- Identify new opportunities for optimization or improvement of the delivered service.
- Handle complex requests and incidents not resolved by level 1.
- Support level 1 teams in troubleshooting and skill development.
- Collaborate with Software Factory teams to resolve technical issues.
- Document solutions, enrich the knowledge base, and write incident reports.
- Monitor alerts from monitoring tools (Kibana, 247, etc.) and implement corrective or preventive actions.
- Be proactive in improving support processes, client follow-up, and incident management.
- Participate in operational risk management and in the implementation of continuity or contingency plans.
- Final-year student from an engineering school.
- Languages : Fluent in French and proficient in English, both written and spoken.
- Interpersonal Skills : Strong service mindset, rigor, autonomy, team spirit, and ability to prioritize under pressure.
- You thrive on challenges and have an entrepreneurial mindset.
- Lunch Matters : We provide a Swile card to cover your meals on workdays🥪
- An entrepreneurial mindset and strong team spirit
- Beautiful brand-new offices located in Boulogne-Billancourt, right next to Metro Line 10. 🏢
- A first video call with Maxime from the HR team to get to know each other and tell you more about Skaleet, our company culture & values (30’).
- A second interview with Alexis (VP Customer Service Engineer) and Audrey (Customer Service Director) (60’).
We look forward to discovering your profile !
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.