Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Prestige Travel Agency by Mich; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A luxury travel agency is seeking a Luxury Travel Consultant to ensure clients have an exceptional travel journey from booking to post-trip follow-up. The ideal candidate should be detail-oriented, customer service-focused, and passionate about providing a high-quality experience. This role allows for 100% remote work, flexible scheduling, and offers opportunities for professional growth. You will respond to inquiries, manage bookings, and follow up with clients to enhance their travel experiences.

Prestations

100% remote work environment

Flexible scheduling options

Access to travel perks and industry discounts

Supportive team culture

Opportunities for professional growth

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel or hospitality is preferred.
• Highly organized and detail-oriented.
• Comfortable with technology and new booking systems.
• Reliable and proactive in managing multiple requests.
• Genuine interest in planning memorable travel experiences.

Responsabilités

• Respond promptly to client inquiries via multiple channels.
• Assist with luxury travel bookings including changes and cancellations.
• Provide accurate travel information and agency policies.
• Coordinate booking details and confirm itineraries.
• Follow up with clients before and after travel for positive experiences.
• Address client concerns with empathy and professionalism.
• Maintain documentation and update booking systems.

Connaissances

Excellent verbal and written communication skills

Strong customer service background

Highly organized with strong attention to detail

Comfortable using technology

Reliable and proactive

Interest in travel

Description du poste

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.