Technical Specialist - Center of Excellence Services

Wolters Kluwer; Bois-Colombes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global technology company is seeking a technical consultant in Paris, successfully blending deep technical knowledge with customer support skills. The ideal candidate will provide assistance on complex topics, execute UAT, and prioritize product feedback. Innovative thinkers fluent in English and ideally in French or German are encouraged to apply. Skillful collaboration and problem-solving abilities are essential in this dynamic role.

Qualifications

• Deep technical knowledge of Legisway or comparable tool.
• Experience in technical consulting or support roles.
• Strong problem-solving and analytical skills.
• Ability to translate technical insights into actionable improvements.
• Effective communicator and team collaborator.
• Visionary mentality for service improvement.

Responsabilités

• Provide technical assistance on complex topics.
• Participate actively in ticket queues for bug analysis.
• Execute UAT for new features and releases.
• Contribute to Services Efficiency Roadmap.
• Support onboarding and training of new consultants.
• Collaborate with Product and Development teams.

Connaissances

Deep technical knowledge of Legisway

Technical consulting or support experience

Problem-solving skills

Analytical skills

Effective communication skills

Fluency in English

Fluency in French or German

Description du poste

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

Responsibilities

• Provide technical assistance to consultants, especially on complex topics like APIs and data migration.
• Actively participate in the LS3 & LF ticket queues to prioritize and analyze bug tickets and product feedback.
• Execute UAT for new features and releases from a technical services standpoint.
• Contribute to the Services Efficiency Roadmap and advise on technical aspects of product improvements.
• Support onboarding and training of new consultants with a focus on technical skills and certifications.
• Collaborate with Product and Development teams to filter and prioritize technical feedback.

Skills required

• Deep technical knowledge of Legisway (Enterprise, Essentials and Core/Advanced/Expert) or a comparable tool and/or of APIs and integrations and/or data migration.
• Experience in technical consulting or support roles.
• Strong problem-solving and analytical skills.
• Ability to translate technical insights into actionable service improvements
• Effective communicator and team collaborator.
• Visionary can-do mentality, if something is not possible right now, let's see how we can make it possible in the future.
• Fluent in English, with strong fluency in French and/or German preferred.

Location

Possible in Paris, Hurth or Alphen

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.