Sneaker Maker - Paris

Golden Goose; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand in Paris is seeking a Sneaker Maker to lead unique customer experiences through co-creation of personalized products. This role invites candidates with artistic skills and a passion for customer engagement to inspire clients. Responsibilities include guiding the co-creation journey, meeting sales goals through effective customer interaction, and ensuring operational excellence. Fluency in French and English is essential, with retail experience preferred. Join a brand that values individuality and creativity.

Qualifications

• Fluency in French and English; additional languages are a plus.
• Previous retail/customer service experience preferred.
• Ability to manage time effectively and solve problems.
• Artistic skills including hand-drawing, painting, and basic sewing.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing business needs.
• At least a high school degree, preferably in design.

Responsabilités

• Co-create personalized products using various illustration techniques.
• Guide clients through a unique co-creation experience in-store.
• Proactively contribute to sales goals via cross-selling and up-selling.
• Ensure clients are registered on the Golden App for segmentation.
• Maintain the co-creation area and comply with visual merchandising standards.
• Assist with store operations and inventory management.
• Utilize IT tools to enhance customer engagement and business processes.

Connaissances

Fluency in French

Fluency in English

Artistic skills

Customer service skills

Problem solving

Time management

Communication skills

Flexibility

Formation

High school degree (preferably in design)

Outils

Golden App

Sales Force

Xstore

Stealth

Description du poste

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one‑of‑a‑kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co‑creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co‑creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co‑create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co‑creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross‑selling and up‑selling. Support encompasses pre‑sale and post‑sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co‑creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in French and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Sales Experience: previous experience preferably in retail / customer service sector is considered as a plus;
• Problem solving and time management skills;
• Artistic skills and hand‑drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills);
• Empathy, solid communication and interpersonal skills, strong team attitudes;
• Flexibility to adapt to the evolving needs of the business and our customers;
• High school degree at least (design field is preferable);
• Location: Paris.

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.