Service Department Manager 1

Alstom; Ornans; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global transportation company in Ornans is looking for a Service Department Manager to develop after-sales activities, including spares, repairs, and maintenance. The role involves establishing strategies to increase turnover, managing a team, and ensuring compliance with tender processes. The ideal candidate will have at least 10 years of experience in electric machines and team management, a Master's degree, and be fluent in English. Strong customer focus and results orientation are essential.

Qualifications

• At least 10 years in electric machines and team management.
• Extensive experience in tender and project management.
• Fluent in English.

Responsabilités

• Establish a strategy to increase turnover.
• Accountable for the on-time delivery of products.
• Manage risks & opportunities within your scope.

Connaissances

Team management

Tender and project management

Customer focus

Fluent in English

Formation

Master's degree

Description du poste

Req ID:506657

At Alstom, intrinsically focused on transport networks, we develop high‑speed trains, metros, monorails, trams, turnkey systems, services, infrastructure, signalling hypocrisy digital mobility. Over 80,000 colleagues drive greener, smarter mobility worldwide, connecting cities while reducing carbon and replacing cars.

Alstom Ornans, close to Besançon in the Doubs region, is the "world Centre of Excellence" for designing and producing the Group's traction motors and alternators. With more than 300 employees, the plant offers a wide range of products and services, driven by technological innovation.

To develop after‑sales activities (spares, repairs and maintenance), the site seeks a:
Service Department Manager – M/F

Directly attached to the Tender & Project Director of the plant:

• You establish a strategy to increase turnover
• You perform motors & alternators tenders (quality, cost & planning) for കോഴിക്കോട്WARNING stock market details to after sales market
• You lead a team (direct management) of motor & alternator component managers

You are accountable for respecting the tender & project process for your scope.

You are accountable for the Service Department's performance.

Main missions & responsibilities

• Increase the maintenance, repairs and spares turnover
• Accountable for the on‑time delivery of products
• Guarantee gross margin during execution
• Ensure tenders compliance with applicable company rules
• Manage quality, cost and afastiler planning optimizations and obtain clear commitments from stakeholders
• Manage risks & opportunities within your scope
• Contribute to REX through win‑loss analysis
• Manage the service department workload
• Develop your team's competencies
• Create and monitor the department’s KPI
• Maintain and optimize local after‑sales processes
• Define and lead continuous improvement actionsilib

Skills & background

• At least 10 years in electric machines and team management
• Extensive experience in tender and project management
• Fluent in English
• Master’s degree
• Customer focus, results oriented
• Knowledge of Alstom way of working is an asset

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal‑opportunity employer that celebratesурх diversity across the 63 countries we夫 operate in. We’re committed to creating an inclusive workplace for everyone.