Senior Onboarding Manager -

Bigblue; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A logistics technology company in Paris seeks a Senior Onboarding Manager to ensure the satisfaction of key accounts during onboarding. You will guide clients through the process, sharing best practices and improving operations to foster long-lasting relationships. The ideal candidate has a minimum of 3 years of experience in a client-facing role, is fluent in English, and has exceptional organizational skills. This role includes a range of benefits and opportunities in a fast-growing environment.

Prestations

10€ meal voucher (55% covered by Bigblue)

Unlimited free snacks

ClassPass membership

Flexible equipment options

100% health insurance coverage

Qualifications

• Minimum 3+ years experience in a client-facing role.
• Exceptional organizational & time management skills.
• Fluent in English.
• Analytical mindset.
• Quick learner — able to assimilate information quickly.
• Customer ultra-centricity.

Responsabilités

• Ensure customer satisfaction during onboarding stages.
• Share best practices and ensure compliance with operational requirements.
• Monitor first shipments and ensure smooth operations.
• Educate customers on Bigblue services.
• Champion customer needs to improve onboarding experience.

Connaissances

Client-facing role experience

Organizational skills

Fluent in English

Analytical mindset

Customer centricity

Description du poste

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. AtBigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering500+ brands— from fast-growing DTC players to global names likeMUJI, Aigle, and Cabaïa. With110+ employeesacrossParis, Madrid, and London, our proprietaryWMS (Warehouse Management System) Atlas, and a network of7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillmentfaster, smarter, and greener.

Backed by$20+M in fundingand trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from10 million orders in 2024toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role

Location: Paris 9th, France

Onboarding is one of the most important elements of customer success — as it brings the customer from the very first moment of signup, to the moment of “first success” with our service. As a Senior Onboarding Manager, your role is to ensure the satisfaction throughout this crucial stage of Bigblue key accounts, the most promising European D2C brands.

Coach and advise throughout a decisive moment

- You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance.

- You share best practices with our customers and make sure they comply with our operational requirements and use our Saas product features effectively

- You keep a close eye on our customers' first shipments and ensure that they run perfectly.

- You work with our customers to improve the operational aspects of their business and their internal processes by leveraging your e-commerce expertise

Build trust to initiate long-lasting and successful relationships

- You educate the customer on the specifics of the Bigblue service to unlock value.

- You are the leading expert on our product and the face of Bigblue for our onboarding customers.

- Each client has unique needs and you help them effectively leverage our solution to achieve maximum impact for their business.

- By stepping into our customer shoes, you remove blockers and set them up for success by leveraging Bigblue tools.

Continuously upgrade Bigblue onboarding

- You champion the needs of our customers internally to consistently improve the onboarding experience.

- You track and report onboarding performance & satisfaction targets using appropriate metrics.

- You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible.

Requirements

• min 3+ years experience in a client-facing role
• Exceptional organizational & time management skills
• Fluent in and
• Analytical mindset
• Quick learner — you are able to assimilate huge amounts of information quickly.
• Customer ultra-centricity

Bonus Points

• Entrepreneurial spirit
• Passion about digital and making life simpler with technology
• Challengers: you like solving new problems and are never settling for how something ‘has always been done’
• If you speak another language (Spanish, German)

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led companywith an innovative, caring culture.
• Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• ️ ClassPass membership for fitness & wellness.
• ️ MacBook or any setup you need — your choice of equipment to do your best work.
• ???? 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.

Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure,APPLY.

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

Process

1. Informal discovery call (Google Meet)

2. Experience deep dive (Google Meet)

3. Case-study

4. On-site interviews (in our Paris offices, half-day)

5. References