Senior Client Services Representative Funds

Euroclear; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading financial services provider based in Paris is seeking a Senior Client Service Manager to enhance client relationships and ensure high service standards. The ideal candidate has 8 to 10 years of experience in a similar role, a strong customer service mindset, and fluency in both English and French. Join us to help deliver an exceptional client experience while contributing to business growth and operational excellence.

Qualifications

• 8 to 10 years of experience in a similar position in international financial services.
• Fluency in English and French, both written and verbal.
• Ability to build strong networks internally.

Responsabilités

• Develop customer service mindset to enhance client experience.
• Contribute to improvement of client service model.
• Identify upselling opportunities and support sales team.

Connaissances

Customer service mindset

Business development skills

Excellent communication skills

Project management skills

Good fund business knowledge

Description du poste

Overview

As experts in global fund distribution MFEX by Euroclear offers a complete solution for fund companies and distributors. With assets under administration of EUR 320 billion MFEX is one of the leading B2B fund platforms. Over 350 institutional clients (including banks and insurance companies) use MFEX to access one of the worlds largest range of funds with 80000 funds from over 960 fund companies. MFEX offers complete transparency between distributors and fund companies.

In September 2021 MFEX became a part of the Euroclear Group one of the worlds largest providers of domestic and cross-border settlement and related services for bond equity ETF and mutual fund transactions creating a new funds market utility. The MFEX Group is headquartered in Stockholm and has offices in Paris Luxembourg London Dublin Geneva Zurich Milan Madrid Milan Umea Singapore Hong Kong and Kuala Lumpur. The main supervisory authority is the Swedish Financial Supervisory Authority (Finansinspektionen).

MFEX by Euroclear was founded over 20 years ago and is now active in 52 countries on 5 continents with more than 300 employees. The company is divided into four main business areas :

• Trading and custody
• Distribution agreement and rebate collection
• Data and fund information
• Due Diligence / AML & KYC (Global Fund Watch)

Role focus

To support our Global Business based in Paris we are looking for a Senior Client Service Manager to join our very dynamic organization.

Will join a team of client services managers dedicated to fund distribution services covering all client segments globally across EMEA with a focus on operational excellence and delivering a best-in class client experience.

Collaborate with Operations and Finance to safeguard the highest level of service and timely delivery of service in accordance with our service standards. Collaborate with the global sales and relationship managers to ensure a high level of client satisfaction and help to identify new business opportunities with existing clients.

The position reports to the Head of Client Services who is a direct report of the Chief Commercial Officer of MFEX by Euroclear.

The role

• Develop a customer service mindset to think above and beyond what can be done to improve the customer experience
• Develop collaborative working relationships with different functions within the group in pursuit of delivering best-in class client service
• Actively contribute to the improvement and enhancement of the client service model
• Ensure frictionless day-to-day servicing of our clients and build long-term relationships with the clients and external stakeholders
• Responsible and accountable to meet customers and internal KPIs and service levels
• Contribute to quarterly and annual client review meetings with external and internal senior management
• Act as a senior point of contact in case of escalations
• Continuously work to improve the client experience and client service model
• Contribute to change projects involving multiple stakeholders
• Identify upselling opportunities and support Sales & Relationship Management in executing upselling

Your profile

• Significant experience (8 to 10 years) of working in a similar position within a global / international financial services organization.
• A customer service mindset putting the customer needs first
• Good fund business knowledge
• Good understanding of operations and operational processes
• Business development skills
• Ability to build strong networks internally and to partner and collaborate with other departments and locations
• Project management skills with an ability to contribute to project delivery on time.
• Ability to embody the Company interest externally as well as foster a high customer focus culture.
• Excellent communication skills
• Fluency in English and French both written and verbal (ideally English native or bilingual)
• Required Experience: Senior IC
• Key Skills: Data Entry, Deputy, Drafting, Hibernate, Administration Support, Activex

Additional

Employment Type: Full Time

Experience: years

Vacancy: 1