Senior Client Advisor - Paris, Av. Montaigne

Valentino; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury fashion brand in Paris is seeking a Senior Client Advisor to act as the ultimate ambassador, manage high-value client relationships, and contribute to store performance. The ideal candidate will have a strong background in luxury sales and possess expert knowledge of the brand's products. This role emphasizes exceptional client experience and requires collaboration on in-store events, while inspiring colleagues in clienteling efforts.

Qualifications

• Strong background in luxury sales.
• Ability to build and sustain relationships with high-value clients.
• Expert-level knowledge of Valentino products.

Responsabilités

• Build, nurture, and manage high-value client relationships.
• Drive personal sales and contribute to store performance.
• Ensure compliance with all operational guidelines.
• Collaborate with Store Manager for in-store events.
• Inspire colleagues to enhance clienteling capabilities.

Connaissances

Luxury sales experience

Client relationship management

Strategic insight

Sales performance

Product expertise

Description du poste

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

We are looking for a Senior Client Advisor who can act as the ultimate ambassador of Valentino, fostering deep connections with high-spending clients and ensuring an exceptional experience at every stage of the Valentino Client Experience. Embody the Maison's values and set a benchmark for client engagement and relationship management.

Must have a strong background in luxury sales and a strong client book.

Job Responsibilities:

CLIENTELING

• Build, nurture, and manage relationships with the boutique's most high-value clients, delivering exceptional, tailored experiences across all touch points.
• Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Regional Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies.

SALES & KPIs

• Sales Achievement: Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

PRODUCT (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniquesOPERATIONS
• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.
• Leverage company tools and systems to streamline store activities.

EVENTS SUPPORT

• Collaborate with the Store Manager to execute in-store events and city-specific client activations, ensuring they align with Valentino's brand image and values, while addressing local market dynamics.
• Actively participate in events, offering high-touch interactions that enhance client experiences and reinforce brand loyalty.

TEAM

• Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison’s values.

CORE COMPETENCIES

• Client Relationship Management: Ability to build and sustain strong, long-term relationships with high-value clients, fostering loyalty and identifying opportunities for growth within the portfolio.
• Strategic Insight & Collaboration: Ability to analyze client trends and provide strategic insights, collaborating effectively with the team manager and other stakeholders (where applicable)
• Sales & KPI Performance:Ability to drive exceptional sales results by leveraging advanced clienteling techniques and optimizing KPI performance, ensuring alignment with business objectives.
• Product Expertise & Storytelling: Ability to demonstrate expert knowledge of Valentino creations, effectively communicating their unique stories to enhance client engagement and reinforce brand identity.
• Operational Excellence: Ability to ensure full compliance with operational guidelines and proficiently use company tools to streamline processes and enhance the overall client experience.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.