Renewal & Churn Specialist

Nextlane; Lyon; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading automotive technology company in Lyon is seeking a Renewal & Churn Specialist to support the sales team by managing customer renewals and reducing churn. This role requires strong communication and analytical skills along with proficiency in CRM tools like Salesforce. You will engage with clients, analyze churn risks, and collaborate with various teams to ensure a seamless customer experience. Enjoy flexible work arrangements and a supportive environment focused on innovation.

Prestations

Remote Work: Up to 3 days a week.

Digital meal voucher: card (face value of 11 euros).

100% reimbursement of public transport subscriptions (up to €150/month).

Qualifications

• Native in French and fluent in English.
• Communication skills, both verbal and written.
• Ability to interpret churn data and identify trends.

Responsabilités

• Proactively manage contract renewals for assigned accounts.
• Identify at-risk customers through data analysis.
• Act as a point of contact for renewal-related inquiries.

Connaissances

Strong communication skills

Sales mindset

Data analysis skills

Proficiency in CRM tools (Salesforce)

Fluent in English

Native in French

Outils

Salesforce

Excel

Description du poste

🌐 About Us

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision : simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?

• Be part of a growth-oriented culture.
• Collaborate with colleagues from all over the world.
• Believe in the Power of ideas and the diversity of thought.
• Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

📋 Context of the position

The Renewal & Churn Specialist plays a critical role in supporting the sales team by managing customer renewals, reducing churn, and ensuring a seamless customer experience. This position focuses on maintaining strong relationships with existing clients, analyzing churn risks, and executing strategies to maximize retention and revenue growth. The Renewal & Churn Specialist will directly negotiate with customers to secure renewals, requiring strong closing skills and the ability to convert customer satisfaction into Annual Recurring Revenue (ARR).

🎯 Your Responsibilities

Renewal Management :

• Proactively manage contract renewals for assigned accounts.
• Ensure timely communication with customers regarding renewal terms and options.

Churn Prevention :

• Identify at‑risk customers through data analysis and feedback.
• Collaborate with Sales and Customer Success teams to implement retention strategies.

Customer Engagement :

• Act as a point of contact for renewal‑related inquiries.
• Provide clear and accurate information on pricing, terms, and product updates.

Data & Reporting :

• Maintain accurate records in CRM (Salesforce or similar).
• Track renewal rates, churn metrics, and provide regular reports to management.

Cross‑Functional Collaboration :

• Work closely with Sales, Customer Success, and Finance teams to ensure smooth processes.
• Support upsell and cross‑sell opportunities during renewal discussions.

🕵️ ♂️ What We Are Looking For

• Languages: Native in French and fluent in English. Proficiency in another European language is strongly appreciated.
• Communication: Strong communication skills, both verbal and written.
• Technical Skills: Sales mindset. Proficiency in CRM tools (Salesforce), Excel, and reporting dashboards.
• Analytical: Ability to interpret churn data and identify trends.
• Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment.

🤝 Our Recruitment Process

• 15‑minute introductory call with our Talent Acquisition Specialist.
• Interview with the Hiring Manager.
• Interview with Senior Account Manager.

💎 What We Offer

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer :

• 🏡 Remote Work : Up to 3 days a week!
• 🍱 Digital meal voucher : card (face value of 11 euros).
• 🚇 Premium offices and Locations.
• 🚇 100% reimbursement of your public transport subscriptions (up to €150 / month).

🌍 Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

• Support for people with disabilities : If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
• Equal opportunities for all : We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!