Remote Tech Support Champion

MCI; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading tech support company is seeking full-time remote technical support representatives to assist clients across various industries. Candidates must be proficient in English, possess a high-speed internet connection, and have prior call center experience. This role involves troubleshooting technical issues, documenting interactions, and ensuring customer satisfaction through effective resolutions. Opportunities for growth and competitive compensation are offered.

Prestations

Health insurance (HMO coverage)

Dental coverage

Performance bonuses

Allowances for meals and clothing

Opportunities for growth

Qualifications

• Candidates must be 18 years or older.
• Typing speed of 20+ WPM is required.
• Experience in a remote work environment is necessary.

Responsabilités

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all customer interactions accurately.

Connaissances

Prior call center experience

High speed internet connection

Proficiency in English

Basic Microsoft Office skills

Strong troubleshooting skills

Excellent interpersonal skills

Formation

High school diploma or equivalent

Outils

Windows operating systems

Description du poste

A leading tech support company is seeking full-time remote technical support representatives to assist clients across various industries. Candidates must be proficient in English, possess a high-speed internet connection, and have prior call center experience. This role involves troubleshooting technical issues, documenting interactions, and ensuring customer satisfaction through effective resolutions. Opportunities for growth and competitive compensation are offered.