Remote Passenger Support Agent - Airlines Helpdesk

Mashreq Bank; France; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A consultancy firm in the airline sector seeks a Remote Passenger Support Agent. This role involves assisting travelers with inquiries, booking issues, and providing exceptional customer service. Required skills include strong communication and CRM proficiency. Flexible working hours and remote work setup provided. Ideal for candidates experienced in customer support within the travel industry.

Prestations

Competitive salary with performance-based incentives

Remote work flexibility

Training and professional development opportunities

Employee discounts on airline tickets

Qualifications

• Minimum of 1 year of experience in customer support, preferably in airline or travel.
• Experience with airline ticketing software preferred.

Responsabilités

• Provide real-time customer support for passengers on flight bookings.
• Assist customers with online check-ins and boarding passes.
• Resolve travel disruptions and ensure passenger satisfaction.

Connaissances

Excellent verbal and written communication skills in English

Strong customer service skills

Ability to handle high-pressure situations

Proficiency in using CRM tools

Basic understanding of airline policies

Ability to multitask

High attention to detail

Tech-savvy

Outils

GDS systems (e.g., Amadeus, Sabre, Galileo)

Description du poste

Job Summary

Houston Skilled Consultancy is seeking a Remote Passenger Support Agent to join our dynamic team. This role is ideal for individuals who are passionate about customer service and the airline industry. As a Passenger Support Agent, you will provide assistance to travelers, addressing inquiries, resolving booking issues, and ensuring a seamless travel experience. You will work remotely, offering professional and timely support to passengers through phone, email, and chat.

Key Responsibilities

• Provide real-time customer support for passengers regarding flight bookings, ticket changes, cancellations, refunds, baggage policies, and other travel-related inquiries.
• Assist customers with online check-ins, boarding passes, seat selection, and special service requests.
• Troubleshoot and resolve travel disruptions, such as delays, rebooking, and missed connections.
• Deliver exceptional customer service, ensuring passenger satisfaction and adherence to airline policies.
• Work closely with airline partners to facilitate smooth passenger experiences.
• Maintain accurate records of customer interactions and resolutions in the system.
• Stay updated on airline policies, travel regulations, and industry trends.
• Handle escalations efficiently and ensure timely resolutions to complex issues.
• Adhere to company performance standards, including response time and customer satisfaction metrics.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong customer service skills with a problem-solving mindset.
• Ability to handle high-pressure situations with professionalism and patience.
• Proficiency in using CRM tools, online booking systems, and airline reservation platforms.
• Basic understanding of airline policies, fare rules, and travel regulations.
• Ability to multitask and manage multiple customer interactions simultaneously.
• High level of attention to detail and accuracy.
• Tech-savvy and comfortable working in a remote environment with stable internet connectivity.

Experience

• Required: Minimum of 1 year of experience in customer support, preferably in the airline, travel, or hospitality industry.
• Preferred: Experience working with GDS systems (e.g., Amadeus, Sabre, Galileo) or airline ticketing software.

Working Hours

• Flexible shifts, including weekends and holidays, to align with airline schedules and customer needs.
• Work-from-home setup with a required commitment of 40 hours per week.

Knowledge, Skills, and Abilities

• Strong knowledge of airline booking systems and travel industry standards.
• Ability to empathize with customers and deliver a high level of service.
• Effective organizational and time-management skills.
• Adaptability to changing airline policies and procedures.
• Ability to work independently and as part of a virtual team.

Benefits

• Competitive salary with performance-based incentives.
• Remote work flexibility, allowing for a better work-life balance.
• Training and professional development opportunities.
• Employee discounts on airline tickets and travel packages.
• Opportunity to work with a global team and gain airline industry experience.

Why Join Us?

• Work with a reputable consultancy firm specializing in the airline industry.
• Be part of a growing, remote-friendly work culture.
• Gain hands-on experience in a dynamic and fast-paced environment.
• Receive ongoing support and training to enhance your career growth.

How to Apply

Interested candidates can submit their updated resume and a cover letter detailing their relevant experience to us. Please include Remote Passenger Support Agent Application in the subject line.