Manager Software Support Engineer team

Applied Materials France SARL; Grenoble; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading technology company in Grenoble is seeking a Software (Technical) Support Engineer Manager to oversee the Software Support Engineering team across Europe. You will manage a team responsible for troubleshooting and supporting software at customer locations while mentoring employees and driving performance improvements. The ideal candidate has 7-10 years of experience and a degree in Computer Engineering. This role involves considerable collaboration and customer escalation management, and offers opportunities for professional growth.

Qualifications

• 7 - 10 years of experience required.
• Proven ability in managing software support teams.
• Strong troubleshooting and analytical skills.

Responsabilités

• Manage a team of Software Support Engineers.
• Act as escalation point for customer software issues.
• Track team and software performance using KPI data.
• Collaborate with various teams to solve customer problems.
• Mentor and develop team members.
• Identify opportunities for productivity improvement.

Connaissances

C#

Java

International Development

Accountancy

ESL

Formation

Bachelor or Masters degree in Computer Engineering

Description du poste

Overview

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips, the brains of devices we use every day. As the foundation of the global electronics industry, Applied Materials enables exciting technologies that connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Agrate MBITA Dresden, DEU Dublin, IRL Grenoble, FRA

You’ll benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible while learning every day in a supportive global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home or wherever you may go. Learn more about our benefits.

Role

We are looking for a Software (Technical) Support Engineer Manager to manage the Software Support Engineering team across the Greater European Region.

Responsibilities

• Manages Team of Professional Employees. Accountable for managing a team of Software Support Engineers (SSE) who perform tasks such as system software troubleshooting, software installation and equipment recovery, software test and validation, and operational training at our customers' semiconductor fabrication locations.
• Customer Escalation Partner. Acts as the escalation point of contact on software issues from our customers, meeting with the customer and supporting the team members on driving issues to closure through root cause analysis.
• Data Driven Decisions. Uses available KPI data to track team and software performance, generating necessary reports to senior management and providing guidance on actions to improve productivity and overall team effectiveness.
• Cross Functional Collaboration. Works with software development, customer account, sales and business unit teams to resolve high-value customer problems and achieve mutually beneficial goals.
• Employee Development. Ensures employees achieve great results through technical coaching, mentoring and development and compliance training. Identifies areas for growth and improvement, and develops plans with employees to reach their career goals.
• Department Productivity. Identifies areas of improvement within the Software Support Engineering team and creates, develops and implements plans of productivity improvement with support from senior management.

Qualifications & Skills

• Education: Preferably Bachelor or Masters degree (Computer Engineering, Electronic Engineering, Automation Engineering)
• Experience: 7 - 10 Years
• Key Skills: International Development, Accountancy, C#, ESL, Java, Jboss
• Employment Type: Full-Time
• Experience: years
• Vacancy: 1

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes 50% of the Time
• Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Required Experience: Manager