ITSM Project Manager – freelance, 3 MTH IDF (FM)

Comgent; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A technology consulting firm located in Paris seeks an experienced ITSM Project Manager to oversee the implementation of the Ivanti Platform in a GxP-regulated environment. The ideal candidate will have at least 5 years of experience in managing ITSM projects, a strong command of ITIL frameworks, and in-depth knowledge of Ivanti. Responsibilities include redesigning ITIL processes, ensuring compliance with quality standards, and leading cross-team collaboration within the client's operational processes.

Qualifications

• At least 5 years of proven experience managing ITSM projects in critical or regulated environments.
• Strong command of ITIL v3/v4 frameworks; certification preferred.
• In-depth knowledge of the Ivanti ITSM platform.

Responsabilités

• Lead the implementation of the Ivanti ITSM solution in compliance with GxP.
• Coordinate activities across teams and stakeholders for project success.
• Redesign ITSM processes according to ITIL best practices.

Connaissances

ITSM project management

ITIL v3/v4 frameworks

Ivanti ITSM platform

GxP compliance

Communication with stakeholders

Formation

Masters degree in computer science or equivalent

ITIL Foundation certification

Description du poste

Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated

Context and job challenges

As part of the modernization of their ITSM processes the client is deploying a new platform based on Ivanti for ITSM within a GxP-regulated environment. This strategic project aims to:

• implement the Ivanti solution in a controlled and compliant framework meeting requirements for traceability, data integrity and validation as required in GxP environments
• redesign and industrialise ITIL processes: incident, problem, service request and change management
• implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB

The ITSM Project Manager will play a key role in coordinating, leading and integrating this solution into clients operational processes ensuring compliance with GxP regulations and applicable quality standards.

Main objectives

• lead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirements
• redesign ITSM processes according to ITIL v4 best practices incorporating traceability, documentation, auditability and validation obligations
• deploy the priority modules: incidents, requests, changes, problems followed by asset management
• prepare the foundation for the progressive implementation of a CMDB
• support change management and ensure the systems continuous compliance throughout the GxP application lifecycle

Key responsibilities

Project management

• define and manage the Ivanti project timeline including all GxP requirements (qualification traceability documentation)
• coordinate activities across internal teams, the Ivanti integrator, business stakeholders and the quality team
• manage project and regulatory risks (e.g. GxP impact analysis, CAPAs where needed)

Process design and re‑engineering

• redesign ITSM processes ensuring compliance with both GxP and ITIL standards
• contribute to the drafting of GxP validation documentation: URS, FS, DS test protocols, qualification strategy etc.

Implementation and configuration

• oversee the configuration of the Ivanti platform taking into account security, access control and logging requirements
• organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ)

Change management

• support end‑users within a quality‑driven framework (training procedures, validation of user materials)
• implement change management procedures compliant with GxP traceability requirements

Operations and continuous improvement

• structure governance around ITSM within a quality‑compliant and auditable framework
• ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits and continuous improvement plans

Requirements

Technical skills

• at least 5 years of proven experience managing ITSM projects in critical or regulated environments
• strong command of ITIL v3/v4 frameworks; certification preferred
• in‑depth knowledge of the Ivanti ITSM platform
• experience working in GxP or equivalent regulatory environments
• understanding of IT asset management, CMDB implementation and computer system validation lifecycle

Soft skills

• strong sense of responsibility and documentation rigour
• ability to communicate effectively with business, IT, quality and compliance stakeholders
• solid project management culture, analytical mindset and results‑oriented approach

Qualifications

• Masters degree (Bac5) in computer science, software engineering, information systems or equivalent
• ITIL Foundation certification required
• Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.)

Employment Type: Full Time

Vacancy: 1