Italian Speaking Service Desk Analyst -Remote in Greece

Patrique Mercier Recruitment By Nellie; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A recruitment agency is seeking an Italian Speaking Service Desk Analyst to provide high-quality support to clients. This role involves managing inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Candidates should be fluent in Italian and English, possess strong analytical skills, and have experience in IT support. Competitive salary, bonuses, and comprehensive training and relocation support are offered.

Prestations

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifications

• Fluency in Italian and English is essential.
• Prior experience in a service desk or IT support role is highly beneficial.
• Ability to manage multiple tasks efficiently.

Responsabilités

• Serve as point of contact for Italian-speaking clients.
• Troubleshoot technical problems related to IT services.
• Document all support requests in the ticketing system.

Connaissances

Fluency in Italian

Fluency in English

Analytical skills

Strong interpersonal skills

Customer-centric approach

Outils

Service desk software

Description du poste

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering high-quality support to our Italian-speaking clients, ensuring their technical issues are handled efficiently and effectively. As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service.

Responsibilities

• Serve as the main point of contact for Italian-speaking clients, managing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical problems related to software, hardware, and IT services.
• Accurately document all support requests and resolutions in the service desk ticketing system.
• Guide clients in using products and resolving issues, fostering a positive customer experience.
• Collaborate with internal IT teams to elevate complex issues and ensure timely resolutions.
• Proactively follow up with clients to confirm satisfaction and complete resolution of their issues.
• Stay updated with the latest product information and industry trends to enhance support delivery.

Requirements

• Fluency in Italian and English, with excellent verbal and written communication skills.
• Prior experience in a service desk, IT support, or technical role is highly advantageous.
• Strong analytical and troubleshooting skills to resolve client issues effectively.
• A customer-centric approach with strong interpersonal skills.
• Familiarity with service desk software and IT systems is a valuable asset.
• Ability to work independently and manage multiple tasks efficiently.
• A commitment to continuous learning and adapting to new technologies and processes.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...