IT Support Technician

Alice & Bob; Paris; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading quantum computing startup in France is seeking an IT support technician to manage level 1 and 2 support across multiple sites. The role entails handling IT ticketing, managing employee onboarding and offboarding, troubleshooting software and hardware issues, and maintaining IT assets. The ideal candidate should have over 3 years of experience in IT support, be fluent in French and English, and be proficient with Windows, macOS, and Linux systems. The company offers competitive benefits and a flexible remote work policy.

Prestations

BSPCE plan

Direct IP Compensation

Flexible remote policy

Parental Plan

Subsidized membership with Urban Sports Club

Mental health support

25-day vacation policy

Transportation cost coverage

Competitive health coverage

Meal vouchers

French language courses

Qualifications

• 3+ years experience in IT Technical Support.
• Ability to work with Windows, macOS, and Linux devices.
• Excellent problem-solving ability.
• Fluent in French & English.

Responsabilités

• Handle general IT ticketing and problem escalation.
• Support and manage IT onboarding and offboarding of employees.
• Troubleshoot and diagnose IT software and hardware issues.
• Manage IT software licenses and access rights.
• Create and maintain the IT knowledge base.

Connaissances

IT Technical Support

Problem-solving

Communication

Windows

macOS

Linux

Description du poste

Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems.

The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously.

We are at the forefront of the quantum race, competing with tech giants such as Google or IBM, and we are growing fast after securing €100 million of funding in 2025 to develop our unique technology.

Currently 100+ and counting, between physicists, PhD students, engineers and experienced business professionals, we are united to reach our ambitious goal. Are you a quantum pioneer? Join us on a mission to reshape the future!

We are looking for an IT support technician for level 1 and 2 IT support on the Balard site and the Aubervilliers site to ensure a high level and reactive support to our employees in a fast‑growing environment.

You will be part of our IT team of 4 under the responsibility of the IT Manager. You will help Alice & Bob employees work with our IT systems, making sure they get a great user experience.

You will be the owner of the employee's IT experience and will always care about lending Alice & Bob’s employees a hand when they encounter IT issues.

Responsibilities

• Handle general IT ticketing and problem escalation
• Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment
• Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware
• Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure
• Troubleshoot, diagnose and intervene on IT software and hardware issues
• Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS)
• Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses
• Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN… )
• Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re‑use, renewal, end‑of‑life)
• Follow cases with support vendors
• Create, maintain, and update the IT knowledge base with up‑to‑date and accurate procedures/working instructions
• Identify ways to improve, and automate IT processes and develop the needed toolset
• Manage IT‑related matters during office changes

Requirements

• 3+ years experience in IT Technical Support
• Ability to work with Windows, macOS, and Linux devices
• Excellent problem‑solving ability
• Excellent written and verbal communication skills. (Communicate clearly and efficiently with your stakeholders)
• Fluent in French & English

Benefits

• Our success is your success : own it with our BSPCE plan
• Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture
• Flexible remote policy, up to 40 % a month
• A Parental Plan including additional benefits such as crèche support or additional days‑off to take care of under 12 years old children
• Subsidized membership with Urban Sports Club
• Mental health support with moka.care
• 25‑day vacation policy (as per French law) + RTT
• Half of transportation cost coverage (as per French law), or yearly allowance for the die‑hard bicycle users
• Competitive health coverage with Alan
• Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
• French language courses covered by the company for those interested

Recruitment Process

• Screening Call with Doriane
• Technical Interview/Presentation with the Team (60 min)
• Hiring Manager Interview (45 min)
• Fit Interview (30 min)
• Founders/C‑level Interview (30 min)
• Reference check

Research shows that women might feel hesitant to apply for this job if they don’t match 100% of the job requirements listed. This list is a guide, and we’d love to receive your application even if you think you’re only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec.

You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer!

We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow.