IT Support specialist - Helpdesk M/F

Implicity; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading MedTech firm in Paris is seeking an IT Support specialist to join their IT team. You will provide 1st and 2nd level support, manage software deployment, and improve automation processes. Ideal candidates will have HelpDesk experience and comfort with scripting and automation tools such as Google Workspace and Salesforce. This full-time role offers competitive benefits, training, and a hybrid work environment, aiming to improve healthcare delivery globally.

Prestations

Health care plan

Transport subsidies

Employee equity

Qualifications

• At least 1 relevant HelpDesk experience.
• Significant scripting experience.
• Obsession for client service, patience, and diplomacy.

Responsabilités

• Provide 1st and 2nd level technical support via multiple channels.
• Order, install, and configure software and hardware.
• Manage and maintain internal software deployment system.

Connaissances

HelpDesk experience

Comfortable with automation tools

Scripting experience

Client service orientation

Strong work ethic

Team player

Outils

Google Workspace

Salesforce

SaaS tools

Description du poste

Implicity is a digital MedTech, that brings outstanding innovations to cardiologists,
thanks to Big Data and Artificial Intelligence.

Thanks to our leading cardiac remote monitoring platform, it’s way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time.

To put it simply, when you join Implicity, you’ll contribute to save lives with us💓🩺

Dr Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur), co-founded Implicity in 2016
⏩ 6 years later, a French start-up / scale‑up 🐓 is a real game changer in the healthcare market, literally shaping the future of cardiology

80+ hospitals / medical centers are already using our solutions, covering 50 000+ patients.

👩🏻👨🏿👱🏻 At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customers success, etc. working together. This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market.

In a nutshell, thanks to Implicity:
🏆 Patients get a far better care
🏆 Doctors’ life is far easier, they can have a far better focus on prevention/treatment, and not admin/data burden
🏆 Healthcare payers (Social Security in France) eventually pays a far lower price (preventing/monitoring instead of treating/hospitalizing)

As we grow (x2 headcount planned in 2022), in France, Europe and in the US, we are opening a IT Support / Tooling / Automation / Helpdesk position, to work in the IT team with Mathieu Savournin, Security Officer, your future supportive Lead!

Best start would be in March

Job Description

Joining the IT team, reporting to the CTO, your missions are the following:

I IT Helpdesk

Provide 1st and 2nd level technical support via phone, e-mail, ticketing system and in person

Order, install and configure software and hardware (e.g. laptops, printers, videoconferencing systems, etc.)

Manage and maintain our internal software deployment system

Create and maintain user accounts in all IT systems

Maintain inventory database (hardware + software)

Create and maintain user manuals and IT internal support documentation

Gather IT KPIs as needed by the compliance and regulations (Antivirus coverage, encryption….)

Participate in projects around IT service operations

II IT Automation / Tooling

Review and optimize the number of tools used by Implicity

Address the company automation needs whatever the tools

Write & maintain scripts as needed for IT tooling needs for different departments

Maintain & improve our Salesforce.com
. Update and Clean data (contacts, accounts, opportunities)
. Export data to Customer Relatonship Management (CRM) tools
. Deal with Salesforce settings (eg. adding new fields) so that it evolves with company needs
. Develop Salesforce dashboards to track Sales and Customer Success activities
. Fix bugs, and support to operations teams as far as Salesforce is concerned

At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve you skills.
Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.
The annual appraisal is shared exchange moment, focused on your development.

• Identity provider: Google Workspace
• Tools: Full SaaS : Google Workspace DropBox, Slack, GitLab, Salesforce, Atlasian

Qualifications

🥉 To be considered for this position, the following skills have to be obvious on your education / experiences:

• At least 1 relevant HelpDesk experience
• Comfortable with automation tools, and appetite for process automation
• Significant Scripting experience
• True obsession for (internal) clients / service, patience, diplomacy
• Strong work ethic & daily act with integrity, honesty and fairness
• Definitely a thoughtful team player, looking to make your colleagues successful

🥈 In addition, here are some important basics to succeed in this position:

• Proficient on Google Workspace
• Knowledge in SAAS tools administration (DropBox, Slack, etc.)
• Do‑er / self‑learner, you eventually find your way to get things done

🥇 The bonus skills that would definitely make us pick you:

• Previous experience in Salesforce
• You like this ad, and think this is very like you 😊

It is OK to apply without meeting all the 2nd and 3nd paragraph skills: just honestly tell us why you think you can be the one.

Additional Information

Recruitment process

😁 More cool stuff to know about Implicity 😁

• For this job (CDI - full time), your salary will depend on your experience
• Company BSPCE
• Health care plan: Alan (26,5€ / month + 14€ for kids)
• Transport: 50% of your pass OR sustainable mobility pass (37,5€ / month)

✅Why us?
Simply because you will get all scale‑up advantages without the usual drawbacks!

• Activity: we are a “purpose company” - that really drives everyone’s daily motivation and commitment
• Solution: we built a best in class solution, that has no direct competitor
• Growth stage: we are not small - we are not big - we are 50 => our boom is to come
• International: we operate at a global level, and our working language is English
• Values: we do have values, and these are not just for posters!
  . Integrity: we act with honesty and fairness
  . Ambition: we strive for excellence in a healthcare demanding environment
  . Cooperation: we care, we support, we seek collective success
• Autonomy: you’ll definitely get real responsibilities, and have the chance to have impact
• Employee care:
  . Our beautiful office is “rue du Louvre” (between Chatelet & Bourse)
  . Regular team events, especially every Thursday evenings
  . Our happiness manager is taking the greatest care of all of us! 🐣
• Tools: we used Slack, Notion and DropBox, and it is pretty cool
• Remote: up to 3 days / week
• Worklife balance: we are definitely respectful
• Shareholder: every single employee is incentivized with company equity
  Do you need more arguments? We’ve got a bunch!
  

  🙏🏻Let’s meet

• If you believe that you are the right person for Implicity, we are looking forward to receiving your application through the careers pages of Implicity’s website
• We are proud to be an equal opportunity employer, and we constantly challenge ourselves to build a diverse team of talents.
• Recruitment process:
  1° 15-20min call with Titouan (Talent Acquisition Manager)
  2° Interview with Louay Gargoum, your future manager & Mathieu Savournin, your future lead
  3° Interview with Thomas Habib, COO & Anne Vinas, Head of Customer Service
  4° Reference check
  => According to your availabilities, the whole process should last 3 weeks maximum

Job Location