ICT Officer

Newrest; Paris; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading catering company in Paris is seeking an IT Support Specialist to provide assistance with equipment and business applications. You will troubleshoot office equipment, handle support requests, and provide training on commonly asked questions. Ideal candidates will have a diploma in IT and at least 3 years of relevant experience. This role involves both internal and external support, ensuring the integrity of the company's IT systems and infrastructure.

Qualifications

• Diploma in Information Technology (IT).
• 3 years’ experience in a similar field / position.
• Good knowledge of software and operating systems.

Responsabilités

• Prepares, installs and troubleshoots office equipment (computers, printers, etc.).
• Handles support requests and resolves incidents.
• Provides 2nd line support and training on frequently asked questions.

Description du poste

Publicado el 8 / 9 / 2025

Labor

Job Purpose

The position will provide support and responds to requests from users of the information system for all matters relating to equipment and business applications in a logic of continuity of service.

Main activities

• Prepares, installs and troubleshoots office equipment (computers, printers, etc.)
• Handles support requests and resolve incidents
• Internal and external product support
• Installas new infrastructure for internal and external clients
• Provides 2nd line support and training on frequently asked questions
• Conduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
• Analysis of new system requirements and impact analysis.
• Maintain code and document repositories to ensure integrity and traceability.
• Maintain audit trail of tasks and work with resolutions and outcomes.
• Assists in the implementation of other Newrest applications
• Installs and configures computer hardware, software, systems, networks, printers, and scanners
• Monitors and maintains computer systems and networks
• Responds in a timely manner to service issues and requests
• Provides technical support across the company (this may be in person or over the phone)
• Sets up accounts for new users

Perfil

Minimum Qualifications, Experience and Competencies

• Diploma in Information Technology (IT)
• Professional certification in IT would be an advantage
• 3 years’ experience in a similar field / position.
• Ability to think through challenges logically.
• A good knowledge of how software and operating systems work.
• Installation and configuration of Mac and Windows operating systems
• Installation and configuration of Android and Apple mobile devices (Smartphone and tablet)
• Management of network devices (switchs) – CCNA would be appreciable
• Knowledge of LAN / WAN, TCP / IP, Vlan, switching, routing
• Knowledge of the Office365 suite; OneDrive, SharePoint, Teams