Hybrid Systems Technical Customer Assurance Lead

HP Development Company, L.P.; France; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology firm in France is looking for a Technical Customer Assurance Manager to lead technical assurance activities and resolve complex technical issues for customers. This role requires a bachelor's degree or equivalent experience, with 7-10 years in a relevant field. The ideal candidate will work hybrid and needs professional fluency in French and English. Join a company that values diversity and offers a great work-life balance along with various benefits.

Prestations

Meal vouchers

Discounts on HP products

Qualifications

• Typically 7-10 years of experience in remote support, technical account management, or a related field.
• Professional fluency in French required for customer communications.

Responsabilités

• Resolve moderate to complex technical problems for customers and end users.
• Act as a trusted consultant to plan, coordinate, and architect innovative solutions.
• Support initiatives that expand business opportunities through innovative technologies.

Connaissances

Unified Communications

Automation and scripting

Root cause analysis and diagnostics

TCP/IP and networking

Communication Protocols H323, SIP, WebRTC

Formation

Bachelor's degree or higher in a relevant discipline

Outils

Wireshark WCA

Microsoft Teams Administration

Pexip CET

Description du poste

A leading technology firm in France is looking for a Technical Customer Assurance Manager to lead technical assurance activities and resolve complex technical issues for customers. This role requires a bachelor's degree or equivalent experience, with 7-10 years in a relevant field. The ideal candidate will work hybrid and needs professional fluency in French and English. Join a company that values diversity and offers a great work-life balance along with various benefits.