Guest Experience Leader — Front Office Manager

Hilton Worldwide, Inc.; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global hospitality company in Paris is seeking a Front Office Manager to oversee front desk operations, ensuring exceptional customer service while leading and training staff. The ideal candidate should possess strong communication skills, a proactive approach to problem-solving, and a commitment to enhancing the guest experience. This role offers an opportunity to be part of a team dedicated to quality service and operational excellence in a fast-paced environment.

Qualifications

• Experience in front office operations management.
• Proven leadership ability with a customer service focus.
• Ability to work under pressure and manage multiple tasks.

Responsabilités

• Manage all front desk operations and ensure customer satisfaction.
• Train and supervise front office team members.
• Develop action plans to address service shortfalls.
• Analyze financial information and implement improvements.

Connaissances

Good communication, organization and coordination skills

Good team player

Responsible and self-motivated

Able to maintain excellent relations with team members

Fluent in spoken and written English

Description du poste

A leading global hospitality company in Paris is seeking a Front Office Manager to oversee front desk operations, ensuring exceptional customer service while leading and training staff. The ideal candidate should possess strong communication skills, a proactive approach to problem-solving, and a commitment to enhancing the guest experience. This role offers an opportunity to be part of a team dedicated to quality service and operational excellence in a fast-paced environment.