Gong Implementation Consultant

TechBiz Global GmbH; Lille; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading recruitment service provider is seeking a Gong Implementation Consultant to drive implementations across diverse customers in the EMEA region. The ideal candidate will have over 3 years of CRM experience, strong consulting skills, and an understanding of B2B sales processes. Responsibilities include delivering Gong configurations, training customers for adoption, and troubleshooting integration issues, all while fostering a successful partnership with clients.

Qualifications

• 3+ years hands-on CRM work (Salesforce, HubSpot, or similar).
• Excellent customer-facing communication and problem-solving skills.
• Comfort with data, integrations, APIs, and basic troubleshooting.
• Understanding of B2B sales stages and pipeline management.
• General awareness of CRM and sales / RevOps tooling.
• Ability to partner with customers for long-term value.
• Ability to tailor solutions beyond prescriptive steps.

Responsabilités

• Lead and deliver Gong implementations for diverse customers in the EMEA region.
• Work closely with sales, marketing, and RevOps teams.
• Translate CRM, pipeline, and forecasting into Gong setup.
• Train and coach customers for strong adoption.
• Troubleshoot data and integration issues.
• Identify opportunities to optimize workflows.

Connaissances

CRM experience

Customer-facing communication

Problem-solving

Technical acumen

Out-of-the-box thinking

Description du poste

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Gong Implementation Consultant specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

What You’ll Do :

• Lead and deliver Gong implementations for diverse customers in the EMEA region.
• Work closely with sales, marketing, and RevOps teams to configure Gong in alignment with their revenue processes.
• Translate CRM, pipeline, and forecasting realities into a high-impact Gong setup.
• Train and coach customers, ensuring strong adoption and long-term success.
• Troubleshoot data and integration issues, providing clear guidance without falling into “follow the script” delivery.
• Identify opportunities to optimize workflows and drive tangible business outcomes.

What We’re Looking For :

1. Strong CRM Experience

• Must-have : 3+ years hands‑on CRM work (Salesforce, HubSpot, or similar).
• Nice-to-have : Exposure to conversational intelligence tools.
• Why it matters : A solid CRM foundation is essential for configuring Gong and ensuring data accuracy.

2. Consulting Skills

• Must-have : Excellent customer‑facing communication and problem‑solving skills.
• Nice-to-have : Prior consulting, onboarding, or implementation experience.
• Why it matters : You’ll lead discovery, guide customers, and help them structure their revenue processes effectively.

3. Technical Acumen

• Must-have : Comfort with data, integrations, APIs, and basic troubleshooting.
• Nice-to-have : Understanding of JSON, data flows, and integration concepts.
• Why it matters : You’re not a developer, but you must grasp how systems connect and how sync issues occur.

4. Revenue Ops & Sales Process Knowledge

• Must-have : Understanding of B2B sales stages, pipeline management, and forecasting discipline.
• Nice-to-have : Familiarity with sales engagement tools (sequences, task flows).
• Why it matters : You’ll translate a customer’s revenue motion into an effective Gong configuration.

5. RevTech Awareness

• Must-have : General awareness of CRM and sales / RevOps tooling.
• Nice-to-have : Hands‑on experience with RevOps platforms such as sales engagement, CI, or forecasting systems.
• Why it matters : It accelerates your ramp‑up and helps contextualize Gong within the customer’s broader tech stack.

6. Customer Success Mindset

• Must-have : Ability to partner with customers to drive adoption and long‑term value.
• Why it matters : Our customers want more than a “standard script.” We need consultants who can adapt to real business needs.

7. Out-of-the-Box Thinking

• Must-have : Ability to go beyond prescriptive steps and tailor solutions.
• Why it matters : Many customers complain about rigid, template‑driven implementations—your creativity is the differentiator.