Gestionnaire des sinistres Internationaux

Wakam; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading insurance company is seeking a Claims Manager to manage bodily injury and property damage claims across Europe. The role requires solid experience in claims management and a strong command of litigation. Candidates must possess excellent analytical, negotiation, and communication skills, with professional English as mandatory. This position allows for full remote work within France and offers a permanent contract in a fast-growing insurtech environment.

Prestations

Permanent contract

International scope

Ownership culture

Modern tools and processes

Qualifications

• Solid experience in international claims management (bodily injury and/or property damage).
• Strong command of litigation, technical reserves, and recovery actions.
• Understanding of legal, case law, and contractual rules.

Responsabilités

• Manage a portfolio of bodily injury and property damage claims across multiple countries.
• Oversee and challenge key actions carried out by BPOs.
• Ensure compliance with delegated processes and handling instructions.

Connaissances

Professional English

Analytical skills

Negotiation

Communication

Autonomy

Description du poste

🧰 Who are we?

Wakam is a B2B2C insurance company that creates white‑label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through API, and host white‑label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission‑driven company dedicated to “enabling transparent and impactful insurance”.

🚀 About the Team

Join Wakam’s Claims Squad – International. The team manages claims for programs operated under Freedom of Services across Europe, in partnership with BPOs (claims management delegates). Our mission: ensure rigorous, compliant, and customer‑focused claims handling while securing technical results.

🎯 The Mission

Manage a portfolio of bodily injury and property damage claims (amicable & litigation) across multiple countries, oversee and challenge key actions carried out by our BPOs, and contribute to the launch of new international partnerships.

• Assess, reserve, and monitor the technical costs of international claims files.
• Analyse and apply relevant legal, case law, and contractual rules.
• Manage claims amicably and through litigation (strategy, negotiation, follow‑up).
• Oversee compensation of victims and/or third‑party payers.
• Exercise recovery rights (amicable/judicial) in line with Wakam’s interests.

Provide support in relation to our BPOs (delegated management):

• Validate financial actions outside delegated authority (reserves, settlement offers/agreements).
• Monitor compliance with delegated processes and handling instructions; escalate deviations and follow up on action plans.
• Professional English (mandatory); another European language is a plus.
• Solid experience in international claims management (bodily injury and/or property damage) in an insurance company, brokerage, or BPO.
• Strong command of litigation, technical reserves, and recovery actions.
• Culture of control and compliance; focus on technical results and service quality.
• Strong analytical skills, rigour, autonomy, excellent negotiation and communication abilities.
• Enjoy cross‑functional collaboration (BPOs, Legal, Compliance, Audit, Finance, Partner Network).

✨ Benefits & Opportunities

• Permanent contract within a fast‑growing European insurtech.
• International scope with direct impact on technical performance.
• Demanding & supportive environment, ownership culture and continuous improvement.
• Modern tools, evolving data/AI approaches and processes.
• Full remote possible anywhere in France only.

Interview Process:

• Interview with our Talent Acquisition Partner.
• Interview with the International Claims Manager.
• Interview with our People Partner.

Ready to shape the future of insurance with us?

Apply now! 🙌

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.