French Support Facebook | Housing Provided in Portugal

FH Collective Academy; Angers; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer support provider is seeking individuals to assist French-speaking users of Facebook in Portugal. This role involves managing inquiries through phone, email, and chat, providing precise information, and ensuring a positive user experience. Excellent language skills in French (C2) and English (B1+/B2) are required, along with the ability to relocate. The employer offers a comprehensive relocation package, including furnished housing and language lessons.

Prestations

Fully furnished apartment

Meal allowance

Private Health & Life Insurance

Paid training

Airport pick-up

Flight reimbursement

Free Portuguese language lessons

Qualifications

• C2 level French required for user support.
• B1+ / B2 English necessary for internal communications.
• Strong customer focus and communication abilities.

Responsabilités

• Support French-speaking users handling inquiries.
• Manage interactions via phone, email, and chat.
• Provide troubleshooting support and guidance.
• Ensure positive user experience through communication.

Connaissances

C2 level French

B1+ / B2 English

Strong communication skills

Problem-solving skills

Description du poste

Start Date : 2 February

Location : Lisbon, Portugal (On-site)

Imagine starting your day under the Portuguese sun, living in a fully furnished apartment provided by the company (all bills included), while building an international career in customer experience.

With winter approaching across Europe, Portugal’s mild climate offers an ideal setting for professionals seeking stability, development, and a comfortable lifestyle supported by a comprehensive relocation package.

Salary & Benefits

Compensation (40h / week) :

With company accommodation : approx. 1,040.66 gross / month

Without company accommodation : approx. 1,240.67 gross / month

Meal allowance : 154 / month (meal card)

Private Health & Life Insurance from day one

Paid training (weekly compensation after successful completion)

Relocation Package

Fully furnished shared apartment provided by the company for a low price (all utilities included)

Airport pick-up upon arrival

Administrative support (NIF, Social Security, opening a bank account, etc.)

Flight reimbursement after the required period

Additional Advantages

Free Portuguese language lessons

Career development and internal mobility opportunities

Multicultural and modern work environment

Role Overview Customer Support

You will support French‑speaking users of Facebook, handling inquiries with professionalism and care.

Your responsibilities include :

• Managing customer interactions via phone, email, and chat
• Providing accurate information, troubleshooting support, and user guidance
• Documenting cases through internal systems
• Ensuring a positive user experience through clear and empathetic communication

Candidate Requirements

• C2 level French
• B1+ / B2 English for internal communication
• EU citizenship or a valid work permit for Portugal
• Ability and willingness to relocate
• Strong communication, problem‑solving skills, and customer focus
• Previous customer service experience is an advantage (not mandatory)

Ready to Build Your Career in Portugal?

If you are looking for a stable opportunity with full relocation support and the chance to work on the Facebook project, we would be happy to receive your application.