French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A global leader in customer experience is seeking a Customer Service Specialist in Île-de-France, Cergy. The role involves responding to customer enquiries, maintaining technical knowledge of products, and adapting to a dynamic environment. Candidates should be fluent in French with an intermediate level of English and possess prior customer service experience. The company offers competitive wages, training, and opportunities for growth in a multicultural setting.

Prestations

Competitive wages

Paid training

Monthly bonuses

Continuous development opportunities

Multicultural environment

Qualifications

• Fluent in French and intermediate in English.
• Ability to adapt to a changing environment.
• Experience in customer service preferred.

Responsabilités

• Respond to customer enquiries within given timescales.
• Develop knowledge of client’s products and services.
• Accurately log all calls following procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Previous experience in Customer Service

Excellent self-organizing skills

Ability to work under pressure

Knowledge of Microsoft Office Pack

Formation

EU citizenship or valid work permit

Description du poste

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Belonging
• Purpose

Sitel Group® & Sykes are now Foundever™

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with proceduresResponsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever™

Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.